D365 Support Specialist

About Rochester Sensors

Rochester Sensors, an Amphenol Company, develops sensors in many different industries including industrial, heavy vehicles, power generation and storage. Rochester is increasing its range of sensors, know-how, and in-house technologies to create engineered solutions for its customers. We are a multi-national company headquartered in Dallas, Texas, with manufacturing facilities in Coppell, Texas USA; Mexico City, Mexico; Brussels, Belgium; Warwick, United Kingdom, Shannon, Ireland and Shanghai, China.

Rochester builds Quality, Accuracy, and Reliability into all of our products. New designs and technologies are being introduced to further enhance your satisfaction with our products.

All of our products are constructed of quality materials to ensure durability and longevity. Rochester products are sold to original equipment manufacturers (OEMs) & distributors in the following markets:

Agricultural • Aircraft • Automotive • Refrigeration • Industrial • LP Gas Marine • Heavy Truck • Off-Road • Construction • Locomotive Petrochemicals • Process Equipment

D365 Support Specialist

Location: This is not a remote position. Must be located in the DFW area.

Overview

The D365 Support Specialist supports both Microsoft Dynamics 365 (D365) and EDI operations to ensure reliable business processes, accurate data exchange, and timely issue resolution. This role partners with internal users, customers, vendors, and technical teams to maintain system performance, troubleshoot issues, and support continuous improvement initiatives.

Responsibilities

• Monitor, support, and troubleshoot EDI transactions, integrations, and file transfers.
• Resolve data, mapping, and transmission issues while ensuring transaction accuracy.
• Support onboarding and testing of new trading partners and EDI integrations.
• Maintain EDI configurations, documentation, and support procedures.
• Serve as a liaison between business users, trading partners, third-party providers, and technical teams.
• Provide Tier 1 support for Microsoft Dynamics 365 Finance and Supply Chain Management users.
• Troubleshoot ERP issues, escalate when necessary, and assist with system maintenance, upgrades, testing, and deployments.
• Support reporting, data validation, user training, and system adoption efforts.
• Participate in ERP enhancements, process improvements, and change management activities.

Required Experience

• 1+ year of experience supporting Microsoft Dynamics 365 Finance and/or Supply Chain Management.
• 1+ year of EDI support, administration, or integration experience.
• Knowledge of EDI standards such as X12, EDIFACT, 850, 810, and 856 transactions.
• Familiarity with XML, JSON, flat-file formats, and integration concepts.
• Experience with Microsoft Power Platform, including Dataverse, Power Automate, and Power Query.
• Familiarity with REST APIs, web services, and integration protocols.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, Power Query, and data analysis.
• Experience supporting business applications in a managed IT environment.

Preferred Qualifications

• Experience with EDI platforms such as Cleo, SPS Commerce, Boomi, or similar solutions.
• Experience supporting manufacturing, distribution, supply chain, or wholesale environments.
• Exposure to SQL, Azure integrations, APIs, and database concepts.
• Familiarity with Power BI reporting and dashboards.
• Understanding of common EDI transaction sets, including 810 Invoices, 850 Purchase Orders, 855 Purchase Order Acknowledgements, 856 ASNs, and 997 Functional Acknowledgements.

Travel Requirements

Up to 10% travel may be required.

Physical Requirements

While performing the duties of this job, employees may be required to walk for prolonged periods of time, frequently bending, climbing, rotating, squatting, reaching, kneeling, or stooping, lifting up to 25 pounds, and periods of computer use.

Employee may be frequently exposed to heat/cold, heights, gases, vibration, dust, chemicals, odors, dampness, fumes, and noises.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What's Nice About Working for Rochester

• Comprehensive Health Insurance
• Paid Time Off and Holidays
• Life, AD&D, short/long term disability insurance
• Casual workplace with an unbelievable feeling of energy
• 401K Retirement program with company match

Equal Opportunity

Rochester Sensors is an equal opportunity-affirmative action employer and considers all qualified applicants for employment based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate.

Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Rochester Sensors and its subsidiaries and are not subject to payment of referral or placement fees if any such candidate is later hired by Rochester Sensors unless you have a signed written agreement in place with us which covers the applicable job posting.

If you are a person with a disability needing assistance with the application process, please call (972) 845-4196 or email lonnie.golden@rochestersensors.com.