IT Operations & Business Applications Officer

THE ROLE

The IT, Cyber and Digital Transformation team is responsible for the end-to-end management of the Assembly’s information technology and supporting infrastructure, cyber security and digital transformation activities. This is key to enabling the Secretariat’s mission to help promote transatlantic unity, strengthen parliamentary awareness, understanding and oversight of the key issues affecting the security of the Euro-Atlantic area, and supports NATO's objectives and values, in particular when it comes to ensuring credible collective defence.

Within the IT, Cyber and Digital Transformation team, the IT Operations & Business Applications Officer supports the delivery, maintenance and continuous improvement of the Assembly’s business applications, digital solutions and technology services. This includes supporting end-user services, business systems and digital collaboration platforms, ensuring they are delivered in a secure, reliable and effective manner, meeting high cyber security standards.

The incumbent also supports day-to-day IT operations and is responsible for the administration, configuration, technical support and continuous improvement of the Assembly's business applications and digital services. The incumbent contributes to digital transformation initiatives, supports technology projects and provides responsive, customer-focused IT services to staff across the Secretariat.

MAIN ACCOUNTABILITIES

Planning and Execution: Provide first and second-line support to staff, ensuring the timely resolution of incidents, service requests and technical issues. Support business applications, Microsoft 365 services, collaboration platforms and end-user devices to maintain a high level of service availability, operational security controls and customer satisfaction. Develop, configure, maintain and support the Assembly's business applications, including Microsoft Dynamics 365, Power Apps, Power Automate, Dataverse and related Microsoft technologies. Analyse business requirements and, where appropriate and feasible, design and implement enhancements, new functionality, workflows and low-code solutions. Troubleshoot application issues and coordinate with external providers where specialist development or support is required. Provide user guidance, training and troubleshooting assistance to promote the effective use of technology across the Secretariat. Coordinate operational activities with external cyber security providers and managed service partners.

Project Management: Support the planning, delivery and implementation of technology and digital transformation projects. Assist in gathering business requirements, application configuration, solution design, testing, deployment and user adoption activities. Support the delivery of IT and digital aspects of NATO PA Sessions and other major activities, including coordination with host-country technical teams and service providers. Contribute to business continuity and recovery arrangements, ensuring systems and services remain resilient and available. Administer and continuously improve business applications and digital solutions.

Stakeholder Management: Develop and maintain effective working relationships with staff and external partners. Provide advice on technology, business applications and digital transformation matters to translate business requirements into practical technology solutions.

Knowledge Management: Ensure organisational knowledge related to technology services and business applications is documented, accessible and maintained according to modern Information and Knowledge Management principles. Support the administration and continuous improvement of the Assembly’s data, website, intranet and business systems. Maintain accurate inventories of hardware, software, licences and technology assets.

Perform any other related duty as assigned.

JOB PROFILE

Qualifications and Experience

The incumbent must:

• Possess a university degree in Information Technology, Computer Science, Information Systems or other relevant discipline;
• Have at least 5 years of experience in information technology or related areas;
• Have experience supporting business applications, digital solutions and technology projects;
• Have experience working with outsourced service providers;
• Have solid hands-on experience supporting and administering Microsoft 365 environments, including Microsoft Entra, SharePoint, Teams, Intune, Exchange and related Microsoft cloud technologies;
• Have strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CRM) and the Microsoft Power Platform, particularly Power Apps, Power Automate and Dataverse, including implementing new functionality in response to evolving business requirements;
• Have experience translating business requirements into effective technical solutions
• Be willing to travel abroad and work outside standard office hours when required;
• Advanced proficiency in one of the two official NATO Parliamentary Assembly languages (English/French) and working knowledge of the other.

The following would be considered an advantage:

• Experience with Microsoft Dynamics 365 Business Central;
• Knowledge of Azure services and the wider Microsoft cloud ecosystem, particularly where relevant to business application integrations;
• Certifications relating to Dynamics 365, Power Platform, Microsoft 365 or Azure;
• Experience working in an environment with high cyber security standards and liaising with relevant providers;
• Knowledge of relevant data protection and information security requirements;
• Experience working in an international organisation or multicultural environment;
• Applicants need not hold a security clearance but should be willing to obtain one.

Competencies

The incumbent must demonstrate:

• Achievement: creates own measures of excellence and improves performance;
• Analytical Thinking: sees multiple relationships;
• Change Leadership: supports general need for change;
• Clarity and Accuracy: checks own work;
• Conceptual Thinking: clarifies complex data or situations;
• Customer Service Orientation: takes personal responsibility for correcting problems;
• Flexibility: Adapts to unforeseen situations;
• Impact and Influence: takes multiple actions to persuade;
• Initiative: is decisive in a time-sensitive situation;
• Teamwork: solicits inputs and encourages others.

INTERRELATIONSHIPS

Reporting Line: The incumbent reports to the Head, IT, Cyber and Digital Transformation.

Interactions: The incumbent interacts closely with staff across the NATO PA Secretariat, external technology providers, managed service providers, cyber security partners, software vendors and host-country technical teams supporting NATO PA Sessions and activities. The role works collaboratively with colleagues across all business areas to support operational requirements, technology projects and digital transformation initiatives.

Direct reports: N/A

Indirect reports: N/A

OFFER AND PROCEDURE

Offer: This full-time position is offered under a contract of indefinite duration with a basic monthly salary of EUR 5229.03 and benefits package, including:

• Private medical insurance;
• Private pension scheme;
• Generous annual leave;
• Possibility of working from home (within Belgium) 2 days per week;
• Monthly internet allowance for working from home;
• Substantial reimbursement of commuting expenses.

Eligibility: be a national of the 32 NATO member countries

TO APPLY: Please follow the application procedure indicated on our website :https://www.nato-pa.int/content/vacancies