Business Systems Analyst | DIAU-ADA-SA-SYD-0091

Business Systems Analyst (Power Platform focus)

About the Role

You're the person who can't watch a broken process without mapping it, questioning it and redesigning it. Then you build the fix yourself in Power Platform. You'd rather spend a day with a client's operations team than a week guessing at requirements, and you explain things clearly enough that people trust you.

You've got a few years of solid experience and you're ready for more. This role is built to grow you into a senior consultant: you'll work closely with our Practice Lead, take on more ownership as you're ready, and get real exposure to client leadership and solution design.

What you'll do

• Run discovery with clients: facilitate workshops, map current-state processes, find the real problem behind the stated one
• Redesign processes before automating them, so we improve how work gets done instead of digitising inefficiency
• Translate business needs into clear requirements, user stories and solution designs
• Build and maintain solutions in Power Apps, Power Automate and Dataverse
• Work through integrations with APIs, REST services and client systems
• Support delivery from discovery through testing, go-live and support, taking ownership of workstreams and then whole engagements as you grow
• Build strong working relationships with client stakeholders
• Contribute to our methods, templates and reusable assets so the practice gets better with every project

What you bring

• Around 3 to 5 years as a business or systems analyst, process analyst, Power Platform developer or similar
• Hands-on Power Platform build experience (Power Apps, Power Automate, Dataverse)
• Process mapping experience and a genuine interest in how work could be done better (BPMN or Lean-style thinking a plus)
• Comfort with data: relational structures, SQL, how systems talk to each other
• Some client-facing or stakeholder-facing experience, and the appetite for more

Soft Skills & Professional Qualities

• You ask the questions others skip, and you're comfortable saying "I don't think that's the real problem"
• You can explain a technical idea to a non-technical person without losing them
• You stay organised across multiple pieces of work with shifting priorities
• You make sensible calls when direction is unclear, and you know when to ask
• You take ownership. If something you built isn't working for the client, it bothers you
• You want feedback and act on it, and you share what you learn with others

Nice to have

• React or JavaScript, enough to support or troubleshoot an existing front end
• Python, .NET, Azure services or integration platforms such as Logic Apps
• Exposure to RPA or agentic AI tools

Why join us

• A clear path to senior, with direct mentoring from the Practice Lead rather than layers of management
• Variety across industries, clients and problems
• A small, growing practice where your ideas get heard and used
• A global consultancy (Australia, South Africa, UK) that invests in its people becoming masters of their craft

About Decision Inc.

Decision Inc. is a global technology consulting organisation with offices in South Africa, the United Kingdom and Australia. We are a leader in information-driven transformation with a core focus on data, digital and performance intelligence.

Through Decision Inc. Australia's technology and industry specialisations, we have helped our Australian clients to make better decisions faster by creating value from their data and information. We bring technology solutions that enable significant business progress whilst leveraging the research, expertise, and innovations of our global teams.

What we look for in our people

At Decision Inc., we look for people who want to change the world with technology and data. You'll be challenged and supported in equal measure, working on varied client and internal projects that build your technical, analytical and people skills.

We're client obsessed and personally invested in the success of our clients and each other. We bring passion, integrity, collaboration, community and vision to how we work, and we have fun along the way.