SharePoint & Power Platform Support Specialist

About the Role

Technica Corporation is seeking a highly skilled SharePoint & Power Platform Support Specialist. This role serves as a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms. The specialist focuses on diagnosing and resolving issues related to SharePoint (2019, SE, SPO), Power Apps, Power Automate, and Power BI, while ensuring users receive timely, accurate, and customer-centric assistance.

The specialist leverages a solid understanding of Microsoft licensing, permissions models, and environment nuances across unclassified and classified government implementations. While assisting customers in migrating from legacy products to modern cloud-based M365, this role will troubleshoot legacy SharePoint customizations, workflows, and custom web apps before escalating to subject matter experts.

The ideal candidate is proactive, highly organized, excellent with customers, and consistent in documenting work and managing tickets.

Key Responsibilities

• Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
• Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality (Power Apps, Power Automate, Power BI).
• Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations; escalate to senior engineers when advanced remediation is required.
• Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
• Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow-up actions.
• Collaborate with senior engineering teams to escalate complex issues, convey customer context, and support efficient resolution cycles.
• Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well-documented support ecosystem.
• Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.

Requirements

• Active Top-Secret with SCI and CI Poly eligibility
• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent education and/or experience
• Minimum 3 years of hands-on administration experience with SharePoint (on-premises and/or cloud) and Microsoft Power Platform
• Proficiency using SharePoint Administration Manager (SAM)
• Demonstrated experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI
• Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM)
• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level
• Strong communication and customer engagement skills; able to translate technical concepts into user-friendly guidance
• Proven ability to remain organized, follow processes, and maintain consistent documentation in ticketing tools

Desired Qualifications

• Experience working in environments undergoing modernization or transitions from legacy SharePoint components
• Exposure to Power Platform governance, solution lifecycle management, and best practices
• Familiarity with enterprise IT support operations or service desk workflows

Location and Work Arrangement

The position is located at a government facility in Washington, D.C. and requires work to be performed onsite. Any hybrid work schedule would require customer approval. The government has established policies for on-site vs hybrid work which varies across divisions and contracts. Where allowed, remote work must be coordinated with the team lead and/or government POC, ensuring there is zero interruption with the delivery of services.

Compensation

The annual base salary range for this position is $80,500 – $108,000. Please note that the salary information is a general guideline only. Technica considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, location, as well as market and business considerations when extending an offer.

About Technica

At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customers' expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management, and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.

Equal Employment Opportunity

It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status, or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits, and termination.

Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above-mentioned characteristics is prohibited. Equal Opportunity Employer: Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.