Microsoft Dynamics 365 Developer

About Wissen Technology

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia.

Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality, we don't just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives.

We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs.

Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

About the Role

We are looking for a skilled Dynamics 365 Contact Center & Copilot Studio Engineer to design, develop and implement AI-powered customer engagement solutions. The ideal candidate will have experience in Dynamics 365, Copilot Studio, Power Platform, voice and chat automation, CRM integrations, and customer service processes.

The candidate will be responsible for building intelligent voice and chat bots, integrating enterprise systems, automating customer service journeys, and enhancing customer experience through AI-driven solutions.

Key Responsibilities & Duties

• Design, develop and deploy AI-powered voice and chat bots using Microsoft Copilot Studio
• Configure and customize Dynamics 365 Contact Center and Dynamics 365 Customer Service
• Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications
• Develop automated workflows using Power Automate and Power Platform components
• Monitor solution performance, customer experience metrics and bot effectiveness
• Configure multilingual bot experiences and optimize conversation accuracy

Key Skills

• Microsoft Dynamics 365
• Power Apps
• Copilot Studio

Requirements

Experience: 3 - 8 Years

Education Qualification: MCA/B.E/B.Tech/MTech

Location: Pune

Mode of Work: Hybrid

Learn More

Website: www.wissen.com

LinkedIn: Wissen Technology | LinkedIn

Leadership: Leadership Team | Wissen

Thought Leadership: https://www.wissen.com/articles