Microsoft Dynamics 365: CE Senior Technical Architect

The Role

The CE Technical Architect is a senior technical leader responsible for designing, building, and delivering Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. This role combines deep technical expertise with client-facing consulting skills, helping organizations transform sales, service, marketing, and field operations through scalable, secure, and integrated solutions.

The ideal candidate brings strong experience across Dynamics 365 CE, Power Platform, Dataverse, integrations, and application lifecycle management (ALM), while serving as a trusted advisor to clients, project teams, and executive stakeholders. This individual will lead technical solution design, oversee development activities, guide integration architecture decisions, and support presales efforts.

Key Responsibilities

Solution Design & Architecture

• Design, configure, and deploy Dynamics 365 CE solutions across Sales, Customer Service, Field Service, Marketing/Customer Insights, and Dataverse
• Translate business and functional requirements into scalable technical architectures and solution designs
• Partner with Solution Architects, Functional Consultants, Business Analysts, and Project Managers to ensure successful delivery
• Lead technical discovery sessions, workshops, fit-gap analyses, and solution design engagements

Development & Customization

• Design and develop custom CE components, including C# plugins, custom workflow activities, JavaScript client-side customizations, custom APIs, and Power Automate flows
• Architect and oversee broader Power Platform solutions including model-driven applications, canvas applications, Power Pages, and Dataverse customizations and extensions
• Establish development standards, coding practices, and governance frameworks
• Conduct design reviews, code reviews, and performance optimization activities

Integration Architecture

• Architect and support integrations between Dynamics 365 CE, ERP systems, and external applications
• Lead Dual-write implementations between CE and Finance & Supply Chain Management, including table and field mapping, initial synchronization setup, monitoring and troubleshooting sync issues, performance optimization, and conflict resolution
• Architect Business Central integrations using standard Dataverse connectors, Power Automate, and custom API-based integrations
• Build and support integrations utilizing KingswaySoft, Celigo, Azure Logic Apps, Azure Functions, Azure Service Bus, REST APIs, and middleware platforms
• Advise clients on the most appropriate integration pattern based on data ownership, transaction volume, latency requirements, scalability, and long-term maintenance considerations

Data Migration & Deployment

• Design and execute data migration strategies for CE implementations
• Lead deployment planning and release management activities
• Implement Application Lifecycle Management (ALM) strategies using Azure DevOps, Power Platform Pipelines, managed solutions, and solution layering best practices
• Establish Dev, Test, UAT, and Production deployment frameworks

AI & Copilot Solutions

• Design and deploy Copilot Studio agents and AI-powered experiences for Sales teams, Customer Service teams, and Field Service organizations
• Evaluate emerging Microsoft AI capabilities and recommend practical client use cases
• Architect integrations between Copilot experiences and enterprise business systems

Technical Leadership

• Serve as the primary escalation point for complex technical issues and architecture decisions
• Promote solution quality, scalability, security, and maintainability throughout project lifecycles
• Collaborate closely with ERP architects and consultants on cross-platform solutions spanning CE, Business Central, and Finance & Supply Chain Management

Presales & Business Development

• Support sales and presales activities through solution demonstrations, discovery workshops, technical assessments, Statement of Work (SOW) development, and effort estimation and scope definition
• Provide technical guidance during proposal and solutioning phases
• Act as a trusted advisor to clients, prospects, and internal stakeholders

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
• 5+ years of experience implementing Microsoft Dynamics CRM/Dynamics 365 CE solutions
• Deep expertise with Dynamics 365 CE, Power Platform, Dataverse, and Azure Integration Services
• Strong development experience using C#, .NET, JavaScript/TypeScript, Power Automate, and REST APIs
• Experience designing and supporting enterprise integrations
• Experience with Azure DevOps and modern ALM practices
• Strong communication, presentation, and client-facing consulting skills
• Ability to lead technical teams and influence architecture decisions
• Experience connecting with Dynamics 365 Finance & Supply Chain Management and/or Business Central

Preferred Qualifications

• Expertise in Dual-write architecture and troubleshooting
• Experience with KingswaySoft, Celigo, or similar integration platforms
• Experience designing Copilot Studio and AI-based business solutions
• Microsoft Certifications such as Microsoft Certified: Power Platform Solution Architect Expert, Microsoft Certified: Power Platform Developer Associate, Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate, or relevant Azure certifications

The Perks

• Stellar Salary: Competitive OTE ranging from $140,000 – $170,000 USD per year
• Super Healthcare Benefits: Comprehensive healthcare coverage including medical, dental, and vision
• Retirement Treasure: Access to a 401(k) retirement plan
• Time to Chill: Generous paid time off for vacations, holidays, and sick days
• Remote Work Magic: Freedom to work remotely from the location of your choice

Who We Are

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we're recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers' technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!