Dynamics NAV/ Business Central Support Consultant
ArcherPoint by Cherry BekaertAbout the Role
ArcherPoint is hiring a Dynamics NAV/Business Central Support Consultant for our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. ArcherPoint prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.
As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.
Responsibilities
- Deliver NAV/BC functional and technical services to our clients
- Resolve, monitor, and follow-up on tickets with appropriate urgency
- Coordinate and engage other NAV/BC functionality experts on resolving complex issues or requests, ensuring timely communication with the client at all times
- Publish and update knowledge-based articles
- Assist Marketing with Web and Social Media content
Requirements
- 5+ years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support
- Excellent customer service skills
- Strong attention to detail
- Strong decision-making and analytical skills
- Ability to communicate clearly and professionally
- Experience working with EDI, Shipping & Receiving solutions and exposure to various add-ons is a plus
About ArcherPoint
In ArcherPoint, we believe our culture is what truly sets us apart, and we strive to create an inclusive, collaborative environment where every employee feels valued and supported. ArcherPoint is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.
Benefits
- Permanent work-from-home opportunity
- Competitive salary and bonus
- Employee Stock Ownership Plan (ESOP)
- Family health and personal accidental insurance
- Fitness and wellness benefits include gym membership reimbursement and wellness
- Cell Phone and Internet reimbursement
- Training and development opportunities to enhance skills and career growth
- Collaborative and supportive work environment
- Leave Travel Allowance (LTA)
- 10 paid holidays and generous PTO every year
Location
We are currently only accepting applications for this role in our office in India. However, this is a remote position so we are open to any location throughout India.
About ArcherPoint by Cherry Bekaert
<cite index="1-9">ArcherPoint provides full-service ERP implementation, integration, development, support and upgrade services to clients in the manufacturing, distribution, retail/ecommerce and professional services industries.</cite> <cite index="1-1">It is a Microsoft Certified Solutions partner servicing clients across North America and Europe.</cite> <cite index="6-1">In October 2024, ArcherPoint was acquired by Cherry Bekaert, a Microsoft Certified Solutions Partner, and Suite Engine, a developer of Microsoft Dynamics 365 Business Central applications.</cite>
Interested in this role?
Apply now to join ArcherPoint by Cherry Bekaert.