STAGE - Customer Experience Specialist

About Azelis

Azelis Group is one of the world's leading innovators in specialty chemical distribution. Present in more than 65 countries with over 4,000 employees, Azelis supports its clients through technical expertise, market knowledge, and a portfolio of leading international suppliers. Our success is built on committed teams, a strong service culture, and a commitment to continuous improvement.

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to specific markets within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.

Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers' product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability.

The Role

We are seeking a Customer Experience Specialist Intern for a 6-month internship to strengthen our Operations team.

Integrated into the Customer Experience team, you will contribute to the smooth running of administrative and logistical operations that support our customers' journey. You will work daily with commercial teams, laboratories, suppliers, and logistics partners to guarantee quality service. This internship will allow you to discover how an international company operates and gain concrete insight into customer service and Supply Chain roles.

Key Responsibilities

• Manage administrative processing of customer requests in our ERP Microsoft Dynamics 365 (D365)
• Manage samples: diagnose the current sample management process, propose an improvement plan for oversight, and implement operationally
• Coordinate exchanges with commercial teams, laboratories, warehouses, and transporters to ensure deadlines are met
• Prepare and verify documentation necessary for shipments, particularly in international trade
• Monitor sample orders until successful receipt by the customer
• Process requests and resolve logistics issues with responsiveness
• Update customer data and information in internal tools
• Participate in process improvement and optimization of customer experience

As your internship progresses, you will gradually gain autonomy in managing your portfolio of cases.

Your Profile

You are preparing a diploma at Bac+3 to Bac+5 level in International Trade, Supply Chain, Logistics, Management, or Sales Administration.

You are recognized for:

• Your service orientation, rigor, and ability to manage multiple tasks simultaneously
• Your appreciation for working in a dynamic and international environment
• Professional English at a good level, both written and oral
• Good mastery of office tools, particularly Excel
• Interest in ERP systems (knowledge of Microsoft Dynamics 365 is a plus)
• Strong organizational, communication, and prioritization skills

Knowledge of international trade flows is an asset.

What We Offer

This internship will allow you to discover all activities of an Operations department and develop sought-after skills in the job market. You will be fully integrated into the team and participate in varied assignments with genuine responsibility. You will benefit from support throughout your internship to develop your technical and professional skills.

Joining Azelis means integrating into an international group in full growth, where innovation, collaboration, and talent development occupy a central place. If you want to put your knowledge into practice and actively contribute to a team's performance, join us.

Equal Opportunities

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Azelis Americas' U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at human.resources@azelis.com.