Software Application Engineer – Dynamics 365 Support

What Success Looks Like in This Role

We are looking for a Software Application Engineer to support and enhance Dynamics 365, Power Platform, and Azure-hosted applications. In this role, you will independently troubleshoot issues, manage incidents, perform root cause analysis, and contribute to continuous service improvement while working closely with technical and business teams.

Key Responsibilities

• Support Dynamics 365 Commerce, CRM, and Case Management applications
• Investigate, troubleshoot, and resolve application and integration issues
• Manage incidents and service requests through ServiceNow
• Perform root cause analysis and coordinate issue resolution across teams
• Support Power Apps, Power BI, and Azure-hosted environments
• Document solutions, create SOPs, and maintain knowledge articles in Confluence
• Use Jira to track issues, tasks, and enhancement activities
• Mentor junior team members and help improve support processes and documentation

Required Experience & Skills

• 2–4 years of experience supporting Microsoft Dynamics 365 applications
• Experience with Power Apps, Power BI, and business process troubleshooting
• Strong troubleshooting and root cause analysis skills, including integrations and data flows
• Experience working with ServiceNow and incident management processes
• Familiarity with Azure environments, Confluence, and Jira
• Ability to work independently, prioritize effectively, and drive issues to resolution
• Strong communication skills and a collaborative mindset
• ITIL Foundation (v4 or v5) certification required

What We Offer

• Hybrid working supported
• Monthly gross 44,200 HUF cafeteria — regardless of weekly working hours
• Home office allowance
• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
• Great team environment with extensive learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.