IN_Senior Associate_Power Platform_GCC_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

About the Role

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PwC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. We have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
• Design and develop custom components and extensions using platform-specific tooling and languages
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices
• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

Requirements

Years of Experience: 4 to 7 years of IT experience

Education Qualification:

• B.Tech/BE/M.Tech/MBA/BSC
• Master of Business Administration or Bachelor of Engineering required

Mandatory Skill Sets:

• GenAI
• Copilot
• PowerApps
• Power Automate
• Power Platform AI hub
• LLM
• RAG
• Model Driven App
• Azure OpenAI
• GPT Models
• Microsoft Power Platform
• Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules
• Customization and extension of Dynamics 365 CRM using JavaScript, web resources, server-side customization using C# & .Net assemblies
• JavaScript and frameworks like Node.js, Angular.js
• Plugins & workflows
• Integrations (Informatica and Web API)
• Power Automate / Azure Functions
• Portals / Power Pages
• Batch jobs
• Pipeline deployments and Server administration
• Microsoft Azure services and API integration
• Data Migration via tools or MS Dynamics features

Preferred Skill Sets:

• Verbal Communication: Clearly explaining ideas and solutions to team members and stakeholders
• Written Communication: Writing clear and concise documentation, emails, and reports
• Problem-Solving: Analyzing complex issues and devising effective solutions
• Prioritizing tasks and managing time effectively
• Quickly learning and adapting to new technologies and methodologies
• Writing clean, efficient, and error-free code
• Critical Thinking: Evaluating multiple solutions and approaches to a problem
• Working effectively within a team
• Cultural Awareness: Being sensitive to and respectful of cultural differences in a global work environment
• Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration

Strong interpersonal and communication skills and commitment to high-quality delivery required

Location and Work Model

Bangalore | On-site

Additional Information

• Travel Requirements: Not Specified
• Work Visa Sponsorship: Not Available
• Government Clearance Required: No
• Job Posting End Date: September 22, 2026