IN_Manager_ Dynamics CRM Solution Architect _GCC_Advisory_Bangalore

Advisory – Microsoft Dynamics 365

Line of Service: Advisory Industry/Sector: Not Applicable Specialism: Microsoft Management Level: Manager

About the Role

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. Those in Microsoft Dynamics CRM will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

We are seeking a senior-level Dynamics 365 CE Technical Lead possessing 7–12 years of expertise to spearhead the implementation of Dynamics 365 Sales and Power Platform ecosystems. This hybrid position requires a strategic balance of high-level architecture, hands-on engineering, and proactive team leadership.

Responsibilities

Architecture & Technical Design

• Lead the technical design, architecture, and implementation of D365 Sales solutions, ensuring scalability, security, performance, and alignment with business objectives.
• Actively participate in architectural design discussions, translating complex business requirements into robust technical solutions.
• Establish and enforce development standards, design governance, and solution validation.
• Develop and maintain comprehensive technical documentation, including architecture diagrams, integration designs, and deployment standards.
• Advise customers and stakeholders on industry best practices in a proactive and strategic manner.

Hands-on Development & Azure Integration

• Own end-to-end delivery of modules in Dynamics 365 CRM.
• Design and build enterprise integrations utilising the Microsoft Azure ecosystem, with heavy emphasis on Azure Functions, Azure Logic Apps, Azure Service Bus, and Azure API Management to connect D365 with third-party tools.
• Develop and extend custom plugins, Custom APIs, workflows, and extensions using C#, JavaScript/TypeScript, Dynamics 365 SDK, and Power Platform technologies.
• Design and customise Model-Driven Apps, Canvas Apps, and PCF (PowerApps Component Framework) controls.
• Take ownership of CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI) to ensure smooth, automated, and reliable software deployment.

Team Mentorship

• Manage, mentor, and guide a team of developers and technical consultants, providing technical direction.
• Act as the primary point of contact for resolving complex technical blockers and troubleshooting challenging integration or customisation issues.
• Conduct rigorous code reviews to provide constructive feedback, enforce coding standards, and ensure the delivery of high-quality, maintainable code.

Business Analysis & Stakeholder Management

• Collaborate with functional consultants, business analysts, and stakeholders to perform gap analysis between business needs and D365 Sales out-of-the-box capabilities.
• Act as a senior technical advisor to executive stakeholders, clearly articulating technical risks, trade-offs, and recommendations.
• Support functional tasks when necessary, including requirement gathering (BRDs, FRDs), sprint ceremonies, backlog grooming, and data migration validation.
• Participate in pre-sales activities, estimation, planning, and delivery governance as requested.

Required Qualifications

Years of Experience

• 7–12 years of proven hands-on experience in Microsoft Dynamics 365 CE configuration, customisation, and implementation, specifically within the Sales application.
• Strong leadership experience managing technical teams and delivering enterprise-scale CRM implementations.

Education

• Bachelor of Technology (BE/B.Tech/MTech/MCA)

Mandatory Skills

• Deep expertise in D365 CE Architecture, Dataverse security roles, environment governance, and complex relational data models.
• Advanced proficiency in Azure Integration Services (Logic Apps, Azure Functions, Service Bus, Webhooks).
• Highly skilled in C#, JavaScript/TypeScript, HTML, CSS, Fetch XML, Power Automate, and Power Apps.
• Experience with AI Copilots and agents using Copilot Studio, integrating workflows and Dataverse for conversational experiences.
• Hands-on experience with Power Pages / Portals.
• Experience in Data Migration using SSIS (KingswaySoft) and Azure Data Factory (ETL).
• Familiarity with Power BI Reporting and Dashboards.
• Solid understanding of CI/CD pipelines and release management.

Preferred Skills

• Excellent written and verbal communication and executive-level presentation skills.
• Strategic mindset with strong analytical, problem-solving, and decision-making capabilities.

Why PwC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. We have zero tolerance for any discrimination and harassment.

Additional Information

Travel Requirements: Not Specified

Work Visa Sponsorship: Not available

Government Clearance Required: No

Job Posting End Date: September 21, 2026