D365 Finance Process Owner (8 month contract)

D365 Finance Process Owner/Superuser

About the Role

The D365 Finance Process Owner/Superuser plays a pivotal role in supporting the successful implementation of new systems (D365) and processes across their site and regional wave. Acting as a key liaison between project teams and colleagues, the Finance Superuser champions change, provides hands-on support during deployment, and ensures smooth adoption of new ways of working.

The DRIVE Finance Superuser is responsible for supporting the delivery of D365 into the entity through all phases of the DRIVE implementation: Business Readiness, Solution Deployment, Early Life Support and ongoing post-implementation support.

Key Responsibilities and Outcomes

Change Leadership & Support

• Act as a change champion, guiding colleagues through transitions and embedding new systems and ways of working
• Break down resistance to change and foster a culture of continuous learning and curiosity
• Deliver training and support to ensure smooth adoption of new processes

Advocacy & Surge Support

• Represent the needs of teams, customers, and end-users, ensuring their voices are heard throughout the change process
• Highlight productivity impacts and uphold operational standards
• Provide additional support during peak periods or critical project phases

Technical Expertise & System Proficiency

• Engage early in system design and testing to build deep technical knowledge
• Become a subject matter expert in the tools and systems being implemented
• Support colleagues by sharing expertise and contributing throughout the project lifecycle

Effective Communication & Stakeholder Management

• Provide timely and transparent updates to all stakeholders
• Ensure leadership remains informed of on-the-ground realities and progress
• Communicate clearly and confidently across all levels of the organisation

Project Management Support

• Assist in planning and coordinating deployments, ensuring alignment with project goals and principles
• Collaborate with cross-functional teams to deliver successful outcomes

Post-Implementation Support

• Remain engaged after go-live to monitor adoption and provide ongoing support
• Deliver ad-hoc training and contribute to continuous improvement initiatives

Qualifications

Communication

• Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels

Commitment & Flexibility

• Willingness to be on-site full-time during critical phases and to travel outside standard hours when required

Functional Expertise

• Strong understanding of financial operations, with proven performance and support from line management

Process Improvement Mindset

• Proactive in identifying and implementing more efficient and effective ways of working

Organisational Skills

• Able to manage multiple priorities simultaneously and remain calm under pressure

Additional Information

Department: Finance

Work arrangement: Hybrid