Application Support & Maintenance - PowerApps

Req ID: 390652

About the Role

NTT DATA is seeking an experienced Application Support & Maintenance Engineer with expertise in the Microsoft Power Platform, primarily Power Apps, to provide production support, maintenance, troubleshooting, and continuous improvement of enterprise applications.

The ideal candidate will be responsible for ensuring the availability, performance, and reliability of Power Apps solutions while supporting integrations with Power Automate, Dataverse, SharePoint, Microsoft 365, SQL Server, and other enterprise systems.

Position Details

• Location: Noida, Uttar Pradesh (IN-UP), India (IN)
• Additional ODC locations: Bangalore or Hyderabad
• Work arrangement: 24x7 shift roster including weekend support

Key Responsibilities

Application Support & Incident Management

• Provide L2/L3 support for Power Apps applications in production environments
• Monitor application health, performance, and availability
• Analyze, troubleshoot, and resolve incidents, service requests, and production issues within established SLAs
• Perform root cause analysis (RCA) and implement long-term fixes for recurring issues
• Support application deployments, releases, and post-release validation activities
• Participate in major incident calls and collaborate with business and technical stakeholders

Power Apps Support

• Support and maintain Canvas Apps and Model-Driven Apps
• Troubleshoot application functionality, user access, data connectivity, and performance issues
• Manage environment configurations and application lifecycle activities
• Support application enhancements, bug fixes, and minor development requests
• Ensure data integrity and application security are maintained

Power Platform Administration

• Manage Power Platform environments, solutions, and deployments
• Support Power Platform governance policies and standards
• Monitor platform usage, licensing, and capacity management
• Assist with environment migrations and upgrades
• Maintain solution backups and disaster recovery readiness

Integration & Workflow Support

• Support Power Automate flows integrated with business applications
• Troubleshoot failures in workflows, connectors, APIs, and integrations
• Support integrations with:
• Microsoft Dataverse
• SharePoint Online
• SQL Server
• Dynamics 365
• Microsoft Teams
• Azure Services
• REST APIs

Maintenance & Continuous Improvement

• Perform routine application maintenance activities
• Implement performance optimizations and process improvements
• Identify automation opportunities to reduce manual effort
• Maintain knowledge articles, support documentation, and SOPs
• Participate in platform modernization and enhancement initiatives

ITSM & Compliance

• Work within ITIL-based Incident, Problem, Change, and Release Management processes
• Ensure compliance with security, audit, and governance requirements
• Maintain accurate ticket and documentation updates
• Participate in on-call support and rotational shifts as required

Required Technical Skills

Core Power Platform Skills

• Microsoft Power Apps
• Canvas Apps
• Model-Driven Apps
• Microsoft Power Automate
• Microsoft Dataverse
• Power Platform Administration
• Solution Management and Deployment

Microsoft Ecosystem

• SharePoint Online
• Microsoft Teams
• Azure Active Directory (Entra ID)
• Microsoft 365

Database Skills

• SQL Server
• Dataverse Data Model
• Data Integration and Data Management

Integration Skills

• REST APIs
• Custom Connectors
• Web Services
• Azure Logic Apps (preferred)

Development Skills

• JavaScript
• JSON
• Power Fx
• HTML/CSS (preferred)

Monitoring & Support Tools

• ServiceNow
• Azure DevOps
• Jira
• Application Insights
• Power Platform Admin Center

Required Experience

• Overall IT experience: 4 to 10+ years
• Hands-on Power Apps support: 3+ years
• Production support and application maintenance environments
• Strong troubleshooting and debugging skills
• Enterprise business applications support
• ITIL-based support organizations

Preferred Qualifications

Microsoft Certifications

• PL-100: Power Platform App Maker
• PL-200: Power Platform Functional Consultant
• PL-400: Power Platform Developer
• PL-900: Power Platform Fundamentals

Additional Experience

• Dynamics 365 integrations
• Azure services and cloud-based architectures
• CI/CD pipelines for Power Platform
• Governance and Center of Excellence (CoE) practices

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to manage multiple priorities in a fast-paced support environment
• Customer-focused mindset
• Strong documentation and knowledge-sharing capabilities

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Important Information

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form at https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.