SharePoint - OneDrive And Power Platform Operations - Engineer

SharePoint, OneDrive & Power Platform Operations Engineer

About EY

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

EY has over 300,000 people in more than 140 countries, all of whom rely on secure technology to do their job every single day. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

About the team

Within the Compute Services – SharePoint, OneDrive & Power Platform Operations and engineering team, we enable EY professionals to meet the increasing pace of business change by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.

The SharePoint Operations Engineer is part of a global SharePoint team in a large, complex, and multinational environment. This role provides Level 3 operational and engineering support for areas involving SharePoint Online, with a good understanding of SPO and associated technologies, SharePoint On-Prem, MS Teams, OneDrive for Business, and other M365 services.

Key responsibilities

• In-depth knowledge of SharePoint, OneDrive and Power platform features, and related M365 services
• Experience in installing and configuring SharePoint 2016, 2019 & SE
• Good troubleshooting skills in both SharePoint on-prem (2016/SE) along with SPO
• Advanced experience with Microsoft PowerShell scripting & automation
• Intermediate to advanced knowledge of CSOM, MSMQ & Provider Hosted Apps (PHA)
• Intermediate experience with continuous integration systems
• Understanding of multiple access and authentication models such as NTLM, Kerberos, Claims-based, ADFS, SSL, card services, TMG, UAG, etc.
• Knowledge of troubleshooting tools and techniques related to networks and systems (remote access tools, Windows Support tools, connectivity tests, etc.)
• Detailed understanding of both Classic and Modern SharePoint functionality including Lists, Document Libraries, Pages, Search, Permissions, and Settings
• In-depth support knowledge and experience in providing 24/7 support for SharePoint
• In-depth knowledge in troubleshooting SharePoint end user/client issues
• In-depth knowledge in SharePoint permissions, webparts, lists, views and site level issues
• Expert knowledge in Incident management, Service requests, Change requests and ServiceNow processes for SP support
• In-depth knowledge of SharePoint support workflow, level 1, level 2 and level 3 (this role is for Level 3 support)
• Capability to help customers fix issues and/or create tickets for Microsoft for further troubleshooting
• In-depth knowledge of PowerShell scripting and automation experience using scripts
• Desirable: Knowledge in deploying SharePoint solutions, updating automation scripts and HTML pages
• Desirable: Knowledge of Power Platform products, Power Apps, Power Automate, Power BI
• Experience with SCRUM/Agile development process is a plus

Skills and attributes for success

• History of working credibly within teams and delivering high level of support services on the SharePoint platform
• Proactively anticipates service issues before they occur and able to make recommendations around resolution
• Proactively monitor outages within a small group or wider group
• Ability to communicate platform capabilities to customer and provide appropriate recommendations
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others

Requirements

To qualify for the role, you must have:

• History of working credibly within teams and delivering high level of support services on the SharePoint platform
• Bachelor's degree in Computer Science, Engineering or related discipline, or equivalent work experience required
• 2–5 years of experience in support role with at least the last 1 year in SharePoint support

Ideally, you'll also have:

• This role does not have a direct supervision responsibility but should proactively own tasks/issues and drive towards resolution independently

What we look for

• Passionate, committed and determined
• Flexible to the demands of the services we provide and any project to which they are assigned; the role may require out of office hours work
• This role is for 24/7 support and requires working night shift periodically

What we offer

• Competitive remuneration package rewarding individual and team performance
• Comprehensive Total Rewards package including support for flexible working and career development
• FlexEY benefits programme allowing you to select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions
• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• Freedom and flexibility to handle your role in a way that's right for you