D365 Business Analyst

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them.

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry.

The Position

The D365 Business / Functional Analyst supports the D365 Finance & Operations ERP platform, helping translate business needs into practical system solutions while providing day-to-day functional support. This role works closely with business stakeholders, technical teams, and implementation partners to support requirements gathering, configuration, testing, releases, and continuous improvement across the ERP environment.

Essential Duties and Responsibilities

Business Partnership & Functional Leadership

• Work with Finance, Supply Chain, Project Management & Accounting, and operational stakeholders to understand business needs.
• Participate in requirements gathering, solution discussions, and process reviews.
• Translate business requirements into user stories, functional requirements, and acceptance criteria.
• Apply D365 best practices when evaluating business processes and potential solutions.

Functional Solution Design & Configuration

• Support functional design and configuration across D365 F&O modules, including Finance, Supply Chain, and Project Management & Accounting.
• Configure D365 to support business processes while following standard functionality and minimizing unnecessary customizations.
• Help define functional requirements for extensions, integrations, workflows, and reports.
• Work with developers and implementation partners to ensure solutions meet documented business requirements.

Day-to-Day ERP Support

• Provide functional support, including issue triage, root cause analysis, and resolution.
• Perform configuration updates and support data corrections where required.
• Support critical business cycles such as month-end, quarter-end, and year-end close.

Upgrade Planning & Release Readiness

• Perform regression testing and validate upgrade readiness across ERP workstreams.
• Partner with technical teams to review release notes, deprecations, and feature enablement.
• Validate fixes and confirm business sign-off prior to production deployments.

Additional Responsibilities

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Expectations of the Job

• 40 hours per week, 5 days per week
• The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

Qualifications

Minimum Knowledge, Skills and Abilities

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5+ years of ERP Business / Functional Analyst experience.
• Hands-on experience with D365 Finance & Operations, must include Project Accounting module.
• Proven experience in upgrades, testing, and UAT for enterprise ERP systems.
• Experience providing production support in a live ERP environment.

Physical/Mental Demands and Working Environment

• While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear.
• Occasionally required to lift and/or move up to 25 pounds.
• The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Cultural Beliefs

• Patient Minded — I act with the patient's best interest in mind.
• Client Delight — I own every client experience and its impact on results.
• Take Action — I am empowered and hold myself accountable.
• Embrace Diversity — I create an environment of awareness and respect.
• Grow Talent — I own my development and invest in the development of others.
• Win Together — I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters — I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate — I am bold and creative in everything I do.

Compensation and Benefits

• Salary: USD 87,000 – USD 105,000 yearly
• Department: Digital & Technology
• Job Family: Information Systems

Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

Equal Opportunity Employer

EVERSANA is an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, EVERSANA is committed to providing reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

All your information will be kept confidential according to EEO guidelines.

Important Notice

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process.