CRM SDK, Dynamics CRM, Azure, CI/CD / Senior Consultant Specialist

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

About the Role

Senior Consultant Specialist

Responsibilities

• Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective.
• Remove impediments for the team and shield them from interruptions, act as a coach to the team, Product Owner and wider organisation to help them continually improve and facilitates the delivery of work and where appropriate.
• Ensure all activities performed within the team adhere to the relevant data standards and data controls.
• Ensure the level of automation within the team is always optimised, reducing the need for human intervention in the design, development and operational lifecycles, including decisions on tooling to achieve optimal performance.
• Work with the Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories.
• Work with the Agile Lead to ensure efficient flow of the backlog of change activities.
• Hold accountability for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.
• Ensure group controls are maintained within the team activities and remediation activities are resolved swiftly.
• Hold accountability for the operational stability, integrity and availability of products and services supported by the team.
• Provide support the solution architect to ensure that solutions and services are supported by the right architectures & systems.
• Engage with multiple stakeholders to align processes to match organizations strategic goals.
• Review processes, ALM and DevOps, identify bottlenecks and help team optimize them including new requirements that come over time.
• Engage with DevOps team to help optimize pipelines to make these finish faster with reliance.
• Work with Microsoft Point of Contact to infuse best practices into technical delivery.
• Provide technical and process (Agile) oriented best practices recommendation and help implement them.
• Run brown bag sessions on new platform feature released with each Wave and help team adopt them.
• Review implementation, identify gaps, technical debts and help plan/execute resolution of them in timely manner.
• Engage with dev team to identify root cause of quality issues and help improve quality over time with increased self vigil and best practices.
• Engage with dev team and DevOps to achieve compliance to quality gate.

Requirements

• Minimum 10+ years of experience in project implementation using Microsoft technology stack.
• Experience of successful implementation of Power Platform, Dynamics CRM.
• Experience using the CRM SDK to interface programmatically with Dynamics CRM.
• Experience on Dynamics 365 administration and deployment strategies.
• Experience on Best Practices recommended by Microsoft for Power Platform.
• Minimum 5 years of experience guiding technical team to achieve timebound, quality delivery.
• Understanding of Integration pattern and experience on implementation.
• Understanding of Azure Apps such as Azure Functions, Web Jobs, Azure Service Bus etc.
• Experience implementing Azure DevOps for a successful and reliable CI/CD pipeline.
• Experience writing PowerShell scripts to automate custom tasks on Azure DevOps.
• Excellent C# and JavaScript programming skills.
• Experience of Test driven techniques including TDD, automated unit testing and mocking.

Equal Opportunities

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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Issued by – HSBC Software Development India

www.hsbc.com/careers