Business Analyst Microsoft Dynamics 365 CE

Business Analyst

About the Role

We are looking for a Business Analyst with 2–4 years of experience in business analysis and software implementation projects. Experience with Microsoft Dynamics 365 CE/CRM is highly preferred.

Key Responsibilities

• Gather, analyze, validate, and document business and functional requirements.
• Work closely with business stakeholders, project managers, developers, QA, and other project teams.
• Prepare and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, meeting minutes, and other business analysis documentation.
• Manage and prioritize requirements and backlog items using Azure DevOps, Jira, or similar project management tools.
• Participate in Agile/Scrum and Waterfall project activities, including sprint planning, backlog refinement, daily stand-ups, reviews, retrospectives, and project status meetings.
• Support project planning, requirement tracking, dependency management, issue resolution, and delivery coordination.
• Coordinate and oversee project communications, ensuring timely communication of project updates, requirements, decisions, risks, issues, and action items.
• Maintain project documentation, meeting minutes, action items, requirement traceability, and project trackers.
• Support UAT, test planning, defect clarification, and solution validation.
• Translate business requirements into clear functional specifications for technical teams.
• Coordinate with cross-functional teams to ensure requirements are understood and delivered as expected.
• Identify gaps, risks, and process improvement opportunities and communicate them to relevant stakeholders.
• Assist project managers with status reporting, stakeholder updates, and tracking project deliverables.

Required Skills

• 2–4 years of experience as a Business Analyst.
• Strong business analysis and requirements management skills.
• Experience with Azure DevOps, Jira, or other project/task management tools.
• Good understanding of Agile/Scrum and Waterfall methodologies.
• Strong experience in business analysis and project documentation.
• Proficiency in Microsoft Office Suite:
• Microsoft Word – BRDs, FRDs, requirement documents, meeting minutes, and other project documentation.
• Microsoft Excel – requirement trackers, data analysis, project trackers, reports, and maintaining project-related data.
• Microsoft PowerPoint – presentations, project updates, demos, and stakeholder communication.
• Microsoft Outlook/Teams – stakeholder communication, meetings, collaboration, and project coordination.
• Strong stakeholder management, communication, coordination, and presentation skills.
• Experience coordinating project communications and working with cross-functional teams.
• Good understanding of SDLC, testing, UAT, and software implementation processes.

Good to Have

• Experience with Microsoft Dynamics 365 CE / CRM.
• Understanding of D365 CE modules such as Sales, Customer Service, or Field Service.
• Exposure to Microsoft Power Platform and Dataverse.
• Experience working on CRM implementation or integration projects.