During implementation
Client staff explain business processes, decide priorities, prepare data, and test the proposed system. They also help colleagues prepare for change.
Roles can include business analyst, super user, product owner, test lead, data specialist, and project manager. Some work alongside an external partner.
The client must make decisions about its own business. Ask which decisions the role can make and which need approval.
During go-live and stabilisation
The team may need extra support for questions, defects, reconciliations, and urgent changes. Working hours can differ from the normal pattern.
Ask about cover, escalation, and the expected length of this period. Find out how the team records issues and returns to planned work.
A role funded by the project may change after launch. Ask about the next assignment before accepting an offer.
After implementation
Ongoing work includes access, support, reporting, releases, and process improvements. The team may manage a partner or managed service provider.
Application owners and product owners agree priorities and follow the results of changes. Analysts and specialists continue to build process and system knowledge.
This environment can suit people who want to understand one business deeply. It still needs fresh learning as products and business needs change.
Career opportunities
Routes include senior systems analyst, product owner, service lead, applications manager, and Head of Business Applications. Some people move into wider operations or transformation roles.
A specialist can also build a long career in one process area. Ask how the employer recognises technical depth as well as management.
Questions before joining
Check the project stage, team size, partner support, improvement budget, and future roadmap. Ask how much work is planned versus reactive.
Find out who owns documentation and knowledge transfer. A system with one overloaded expert can make both support and learning difficult.
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Sources and further reading
Use these sources to check product details and find learning material. Check exam and course details before booking.
- Microsoft Learn: Dynamics 365
- Microsoft: roles in an implementation team
- Microsoft: exam retirement dates
Work examples are learning exercises. Duties and job titles vary between employers. How we write and update our guides.
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