Native no-code business rules and decision engine for Dynamics 365 and Dataverse that replaces custom C# and JavaScript with Formula Manager, Decision Tables, Process Genie, Scheduler and REST WebFusion.
Customer ServiceField Service+2
Product directory
Customer service products for Dynamics 365
Discover apps, connectors and solutions for the way you work.
41 products
customer service
AppSource Dynamics 365 Sales/CRM PCF-style app that consolidates notes from an account and related leads, contacts, and opportunities into a single in-form gallery so users stop hunting notes across entities.
Customer ServiceDynamics 365 Sales
A cloud-based point-of-sale system built for retail and service businesses, fully integrated with Microsoft Dynamics 365 Business Central for real-time synchronization of sales, inventory, and financial data across stores and omnichannel operations.
Business CentralDynamics 365 Commerce
Preconfigured customer service application built on Dynamics 365 Customer Service, delivered as a monthly SaaS subscription, giving service teams structured case management, SLAs and knowledge out of the box with a path to Copilot, automation and omnichannel.
Customer ServicePower Platform and Dataverse
Native Dynamics 365 Business Central CRM enhancement pack for SMB sales and marketing—enhanced contact cards with activity logging, salesperson/manager role centers and dashboards, email templates and campaigns, enhanced quoting with win/loss tracking and estimate-to-order conversion without requiring Dynamics 365 Sales.
Business Central
Navigation toolbar for Dynamics 365 and Power Apps that enables users to easily access related records and information with customizable buttons and color-coded indicators.
Customer ServiceField Service+2
A Microsoft Dynamics 365 Business Central extension designed for software license distributors, providing license activation, renewal management, reseller network coordination, integrated e-commerce capabilities, customer loyalty automation, sales process management, and reporting.
Business Central
A CRM solution built on Microsoft Dynamics 365 platform, purpose-built for energy suppliers and utilities to manage customer relationships, sales, service, and operations.
Customer ServiceDynamics 365 Sales
Free native Dynamics 365 Commerce POS extension that adds loyalty and customer-care features inside the POS—instant customer create by phone or email, auto-issued loyalty cards, OTP-validated loyalty redemption and WhatsApp receipt delivery.
Dynamics 365 Commerce
Omnichannel communication app integrating SMS messaging within Dynamics 365 CRM, enabling sending, receiving, scheduling, and automating SMS messages without leaving the CRM interface with conversation tracking and personalized messaging capabilities.
Customer ServiceDynamics 365 Sales
Real-time Azure Translator-powered translation of Dynamics 365 CRM column values with side-pane compare, rich-text preservation and configurable entity/column selection — purpose-built CE productivity app built specifically for Dynamics 365 CRM.
Customer ServiceField Service+2
Dynamics 365 Business Central add-on that provides AI-driven support powered by ChatGPT to offer instant, intelligent assistance for error messages and feature guidance, enabling users to resolve issues quickly.
Business Central
Microsoft-native Digital Adoption Platform for Dynamics 365 providing role-based, in-app guidance and training to drive user adoption. Deploys as a managed solution without browser extensions and supports the entire Dynamics 365 family including Sales, Field Service, Customer Service, Marketing, Finance, Supply Chain, Commerce, Human Resources, Project Operations, and Business Central.
Business CentralDynamics 365 Commerce+8
Microsoft Marketplace-certified app integrating WhatsApp Business directly into Dynamics 365 CRM, enabling real-time customer communication with smart replies and context-aware messaging powered by InoWiz AI.
Customer ServiceDynamics 365 Sales
Model-driven calendar for Dynamics 365 Sales, Customer Service and Power Apps that visualizes activities and any date-time entity data with drag-drop, filters, multiple views and dashboard embed — native CE/AppSource calendar, not a multi-CRM sync tool.
Customer ServiceField Service+2
Outlook-style email reading pane inside Dynamics 365 CE / model-driven Power Apps with attachment preview, regarding update, participant-list views, child-entity email rollup, and queue/dashboard support — Microsoft AppSource-certified CE productivity app.
Customer ServiceField Service+2
Email-to-case and agent productivity suite that turns Dynamics 365 Customer Service into an advanced helpdesk with case matching, spam/loop protection, quick responses, notifications and web-to-case — built on D365 CS, not a multi-CRM helpdesk.
Customer ServiceDynamics 365 Sales
Customer service for Dynamics 365
Customer service products extend case handling, support workflows and service operations around Microsoft Dynamics 365. They add ticketing, SLAs, knowledge and omnichannel capabilities, or connect external service desks to Dynamics records. Support teams use them to resolve cases faster with full customer context.
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