Power Platform-based accelerator for Dynamics 365 Sales and Marketing enabling unified commerce, loyalty program management, multi-tier card segmentation, promotional campaigns, and customer analytics.
Dynamics 365 Sales
Product directory
Customer service products for Dynamics 365
Discover apps, connectors and solutions for the way you work.
41 products
customer service
Power Apps solution for winery businesses to manage customer and prospect visits, tour planning, visit requests from multiple channels, and integration with retail operations.
Power Platform and Dataverse
End-to-end automotive, trucks & buses and equipment industry solution built on Microsoft Dynamics 365 Finance & Operations / Supply Chain, unifying vehicle/equipment lifecycle, sales & procurement, aftersales, warranty and rental/fleet on the Dynamics stack rather than a multi-ERP DMS connector.
Dynamics 365 CommerceDynamics 365 Finance+1
AppSource PCF/React activity timeline add-on for Dynamics 365 CRM that unifies emails, calls, tasks, meetings and notes into one scrollable interactive timeline with filters, search, color-coded icons, stats and in-timeline create/open/delete actions.
Customer ServiceField Service+2
Outlook-style activity and email preview pane for Dynamics 365 Sales, Customer Service and Field Service forms, with signatures, filters and on-demand loading.
Customer ServiceField Service+2
Purpose-built Dynamics 365 Field Service extension that deepens case, customer-asset, agreement, work-order and invoicing processes inside Field Service. Links Customer Assets and Agreements to Cases, generates unique asset IDs by type/group, defines agreement coverage terms, applies warranty/agreement coverage on work orders, supports fixed-price invoice schedules and resource-role hourly rates, and adds integrated Customer Locations for where assets are serviced.
Customer ServiceField Service
Dynamics 365 CRM / Dataverse alerts and notifications managed solution for rule-, record- and event-based real-time pop-ups, emails, banners and mobile push—purpose-built in-CRM alerting for Sales, Customer Service and custom entities beyond native D365 toast limits.
Customer ServiceField Service+2
An app that automatically sends shipment alerts via email to customers when a sales shipment is posted in Business Central, including tracking links for real-time package tracking.
Business Central
Native Dynamics 365 Business Central extension that deepens standard BC service: copy service orders/quotes/invoices, text templates and free-text problem/solution fields, advanced service-item management with images, attributes and operating-hours history, vehicle locations as service vans, and a comprehensive service API for mobile apps.
Business Central
A no-code self-service portal for Business Central customers to track orders, access invoices, quotes, and documents with real-time data synchronization. Reduces support load and improves customer transparency.
Business Central
Native Dynamics 365 calendar plugin for collision-free appointment scheduling, resource availability, activity progress and custom-entity views inside Sales, Customer Service and Field Service.
Customer ServiceField Service+2
Native Dynamics 365 Business Central quality module that records customer complaints, converts them into non-conformities, tracks corrective actions and effectiveness, and provides quality analytics—purpose-built BC extension, not a third-party QMS sync.
Business Central
Manages customer and vendor complaints with customizable complaint types, status workflows, task assignment, document linking, and automation of related documents such as credit memos and returns.
Business Central
AI-driven construction management system integrated with Dynamics 365, offering project scheduling, work order tracking, vehicle inspections, job costing, invoicing, and mobile field access for dispatchers, drivers, project managers, and finance teams.
Power Platform and DataverseProject Operations+1
A no-code, low-code portal platform for Dynamics 365 enabling customers to build customized portals with drag-and-drop interfaces, role-based access, workflow automation, and real-time data integration without technical coding expertise.
Customer ServiceDynamics 365 Sales
Optimizes customer communication with phonetic customer search, quick customer creation, article search, document history, and direct order creation during calls.
Business Central
No-code page builder purpose-built for Dynamics 365 CE and Dataverse—drag-and-drop pages combining editable grids, dashboards, charts and forms with native security-model respect for Sales, Customer Service and Power Apps.
Customer ServicePower Platform and Dataverse+1
HVAC and elevator contractor industry solution built inside Dynamics 365 Sales and Service CRM, with work orders, dispatch, maintenance contracts, equipment history and technician mobile, plus Business Central for field-to-finance.
Business CentralCustomer Service+2
No-code generative-AI add-on that embeds configurable agent actions on Dynamics 365 / Dataverse forms and views to summarise records, draft emails, update fields and trigger Power Automate.
Customer ServiceField Service+2
Embedded Dynamics 365 Finance & Supply Chain quality suite for complaints, CAPA and deviations with workflows, e-signatures, SOP links and Power BI — an in-ERP QMS for regulated industries, not a standalone QMS with an ERP connector.
Dynamics 365 FinanceSupply Chain Management
Native Dataverse/model-driven Kanban for Dynamics 365 Sales, Customer Service and custom apps that turns entity views into drag-and-drop boards with BPF and multi-entity BPF support, swim lanes, aggregates, bulk moves, FetchXML grouping, custom events and lazy loading for large pipelines.
Customer ServicePower Platform and Dataverse+1
A connected EPOS (point-of-sale) system that integrates retail and trade operations with accounts software, stock control, and online sales platforms. It links to Microsoft Dynamics 365 Business Central and other accounting packages for unified data management across multiple locations.
Business CentralDynamics 365 Finance
Native Dynamics 365 CRM / Dataverse productivity app that visualizes Accounts, Contacts, Opportunities, and custom entities as interactive Mind Map, Tree View, and Hierarchy Control layouts with in-map activity creation and workflow actions.
Customer ServicePower Platform and Dataverse+1
Azure AI assistant that embeds explainable next-step recommendations with confidence scores on Dynamics 365 Sales and Customer Service records.
Customer ServicePower Platform and Dataverse+1
Customer service for Dynamics 365
Customer service products extend case handling, support workflows and service operations around Microsoft Dynamics 365. They add ticketing, SLAs, knowledge and omnichannel capabilities, or connect external service desks to Dynamics records. Support teams use them to resolve cases faster with full customer context.
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