Technology Consultant

Summary

An experienced Dynamics 365 consultant with 3+ years at a leading global consultancy, specialising in Sales and Customer Service implementations. Proficient in Power Platform (Power Apps, Power Automate, Dataverse) and custom development (C#/.NET, JavaScript, PCF), with expertise across the full implementation lifecycle including UAT, go-live cutover, and post-go-live support. Demonstrates strong mentoring capabilities and delivery in Agile environments.

Experience areas

1. Technology Consultant

   2026 April -2026 September
   • Designed and implemented Dynamics 365 CE solutions for BFSI and Healthcare clients, delivering front, back, and mid-office functionality
   • Managed full implementation lifecycle including UAT cycles, go-live cutovers, and post-go-live stabilization for enterprise clients
   • Developed custom C#/.NET plugins, JavaScript, and PCF controls for model-driven Power Apps to extend platform capabilities
   • Integrated third-party REST APIs via Azure API Management, improving data accuracy and operational efficiency
   • Provided end-user training on case management, SLAs, queues, and business process flows; mentored junior team members on Dataverse fundamentals and code quality
   • Managed solution layers, CI/CD pipelines, and configuration documentation using Azure DevOps and Git in Agile/Scrum environments

2. Associate Consultant

   2023 August- 2026 March
   • Designed and maintained Dynamics 365 solutions across multiple Tier-1 BFSI and Healthcare engagements, improving operational efficiency by 20%
   • Developed custom C# plugins and workflow activities in .NET Framework; performed root cause analysis and troubleshooting via plug-in trace logs
   • Integrated third-party REST APIs via Azure API Management, improving data accuracy by 15%
   • Built automated workflows in Power Automate and implemented custom AI agents via Copilot Studio for process automation

Skills