Microsoft Certified Microsoft Dynamics 365 CRM Technical Consultant

Summary

An experienced Senior Technical Architect with 18 years of IT expertise, specializing in 9+ years of Microsoft Dynamics 365 and Power Platform implementations. Proven track record in designing and delivering enterprise-grade CRM solutions for BFSI and global clients, with strong capabilities in solution architecture, cloud integration, and cross-functional team leadership.

Experience areas

1. Technical Lead

   • Led end-to-end CRM delivery for BFSI sector clients, overseeing design, development, and deployment of Dynamics 365 CE and Power Platform solutions
   • Architected enterprise-grade CRM infrastructure with Azure integration, achieving 99.9% uptime and enhanced scalability
   • Mentored global delivery teams on plugin development, Power Apps, DevOps pipelines, and CRM architecture best practices
   • Delivered CRM modernization initiative that reduced operational costs by 20% and improved customer service efficiency

2. Technical Specialist

   • Implemented Dynamics 365 CRM solutions with Power Platform and Azure service integration
   • Partnered with stakeholders to enhance CRM adoption rates and deliver scalable, user-centric solutions

3. Technical Manager (CRM)

   • Led solution design and architecture for multinational financial services clients
   • Architected Dynamics 365 systems with integrated Azure services for complex enterprise requirements
   • Delivered high-quality CRM implementations in client-facing technical leadership roles

4. Technical Lead

   • Specialized in Dynamics 365 CRM delivery for BFSI sector organizations
   • Designed and deployed CRM solutions featuring custom plugins, workflows, and UI extensions
   • Successfully executed multiple enterprise-scale CRM rollouts for complex business environments

5. Software Engineer

   • Developed .NET-based solutions (C#, ASP.NET, SQL Server) across BFSI and insurance domains
   • Built foundation for subsequent specialization in enterprise CRM platforms

6. Software Engineer

   • Focused on .NET development (C#, ASP.NET, SQL Server) in BFSI and insurance sectors
   • Contributed to robust backend systems supporting financial services operations

7. Software Developer

   • Developed .NET solutions (C#, ASP.NET, SQL Server) in BFSI and insurance domains
   • Built technical expertise in enterprise software development practices

Skills

Certifications

• Microsoft PL-600 (Solution Architect Expert)
• Microsoft PL-400 (Developer)
• Microsoft PL-900 (Fundamentals)