Technical Engineer | Dynamics 365 Consultant

Summary

An experienced Dynamics 365 consultant with hands-on expertise in functional implementations, technical, and business process analysis. Demonstrates strong proficiency in system configuration, data migration, AL code analysis, and end-user training within the Business Central ecosystem. Known for collaborative problem-solving and delivering comprehensive documentation to seamless system adoption.

Experience areas

1. Technical Engineer | Dynamics 365 Consultant

   • Analyzed AL extension code to identify conflicts between custom implementations and base application logic, guiding partners on deployment best practices
   • Participated in implementation processes for new companies, ensuring smooth data migration, system setup, and transition to Business Central
   • Resolved 50+ weekly technical escalations within the vendor ecosystem, optimizing system performance and mitigating risks
   • Collaborated with business teams to analyze Finance and Supply Chain processes, identifying pain points and proposing effective solutions
   • Conducted technical training sessions and created comprehensive user manuals and process guides for global partners

2. Customer Experience Advisor

   • Delivered high-volume for international clients, achieving 95% customer satisfaction score
   • Collaborated with peer groups and management to streamline issue handling workflows
   • Reduced average handling time by 15% while maintaining solution quality

Skills