Solution Architect/Technical Consultant

Summary

An experienced Solution Architect with 7+ years of expertise in designing and delivering enterprise-scale Microsoft Dynamics 365 and Power Platform solutions. Skilled in translating complex business requirements into scalable, integrated architectures across multi-stakeholder environments, with proven leadership in cross-functional delivery teams and ALM governance practices.

Experience areas

1. Solution Architect/Technical Consultant

   • Owned end-to-end solution architecture for simultaneous Dynamics 365 CE and Power Platform engagements, defining data models and integration patterns for enterprise clients
   • Established Architecture Decision Records (ADRs) and ALM governance practices across 10+ person development team, improving delivery predictability and reducing defect cycle time
   • Designed custom Dataverse schema architectures with complex entity relationships, security role hierarchies, and business rule frameworks supporting multi-module CRM implementations
   • Built reusable component libraries including PCF controls and canvas app templates that reduced average build time by 30% across engagement patterns

2. CRM Executive

   • Managed customer data integrity and CRM systems operations across multiple accounts
   • Proficient in case management, ticket lifecycle handling, and SLA-based issue resolution
   • Implemented workflow processes, escalation handling, and reporting systems focused on data compliance

3. CRM Support

   • Provided technical support for CRM operations and customer data management
   • Managed ticket tracking, SLA-based issue resolution, and data validation
   • Contributed to system updates and process improvements with analytical troubleshooting

Skills

Certifications

• PL-600 (Microsoft Power Platform Solution Architect)