Solution Architect / Developer, Microsoft Dynamics 365

Summary

An experienced solution architect and senior consultant with 12 years' expertise in Microsoft Dynamics 365 CRM implementations, integrations, and [redacted] migrations across the UK and Italy. Specialist in connecting Dynamics 365 to Azure services, Power Platform, and third-party platforms, with a strong track record of leading distributed teams through complex end-to-end delivery from design through go-live.

Experience areas

1. Solution Architect / Developer, Microsoft Dynamics 365

   • Architected and led migration of payment validation integration from legacy platform to third-party provider, producing high-level design and statement of work
   • Engaged stakeholders to align business and technical requirements on proposed solution
   • Delivered implementation adapting system features and fields to new API, improving validation performance

2. Senior Consultant, Microsoft Dynamics 365

   • Led UI/UX improvement initiative working with business stakeholders to define and deliver enhancements aligned with user needs
   • Managed project handover and delivered user training for smooth transition
   • Partnered with distributed teams across multiple time zones to drive system improvements and bug fixes

3. Senior Consultant, Microsoft Dynamics 365

   • Evaluated and defined optimal implementation strategy for marketing module within Dynamics 365, ensuring alignment with business goals
   • Mapped high-level infrastructure and identified integration points to ease adoption and minimise disruption

4. Senior Consultant, Microsoft Dynamics 365

   • Coordinated team of three to implement new regulatory requirements for payroll-related accrual within tight timeline
   • Led migration of document-system integration between platforms, improving document production and storage
   • Introduced preview functionality enhancing user satisfaction and operational efficiency

5. Founder & Dynamics 365 Consultant

   • Established consulting practice to deliver outside-IR35 Dynamics 365 contract engagements
   • Delivered short-term Dynamics 365 development and support services

6. Senior Consultant, Microsoft Dynamics 365

   • Delivered successful projects across diverse sectors including automotive, higher education, and non-profit organisations
   • Migrated legacy systems to Dynamics 365 using cloud platform services, creating more efficient operations
   • Integrated Dynamics 365 with third-party platforms to manage licensing and operational workflows, extending to target environments cost-effectively

7. Senior Microsoft Dynamics Technical Consultant

   • Delivered Dynamics 365 integrations for public-sector organisations, building custom plugin library connecting to backend services managing waste-collection operations
   • Led implementation using Agile/Scrum within cross-functional team from requirements through production deployment
   • Designed and implemented microservices integration layer using cloud-native APIs on container orchestration platform for supply-chain platform integration

8. Senior Microsoft Dynamics CRM Developer

   • Progressed from junior to senior developer, taking on technical leadership and mentoring across team of 8–10 consultants
   • Served as sole Dynamics developer embedded in large team for luxury retail organisation, delivering CRM-to-e-commerce integration and CI/CD pipelines during platform migration
   • Delivered enterprise CRM implementation coordinating with distributed teams across multiple countries
   • Built recruitment-management system and configurable quote-cloning solution to accelerate sales processes

9. Junior Microsoft Dynamics CRM Developer

   • Developed and customised Microsoft Dynamics CRM solutions, including plugins, workflows and form enhancements

Skills