Software Engineer

Summary

An experienced Software Engineer and Solution Architect with 7+ years of expertise in designing and delivering enterprise-grade Microsoft Dynamics 365 and Power Platform solutions. Demonstrates strong technical leadership in end-to-end CRM implementations, cloud-native architecture, and large-scale system modernization. Proficient in .NET, C#, Azure services, and integration patterns, with a proven track record of optimizing operational efficiency and supporting complex multi-user environments.

Experience areas

1. Software Engineer

   • Provided enterprise-wide technical leadership for large-scale Dynamics 365 and Power Platform implementations
   • Designed and implemented complex distributed CRM solutions with Copilot chatbot and voicebot integrations
   • Delivered enterprise platforms supporting 50,000+ users with 30–40% operational cost reduction through automation and workflow optimization
   • Led cloud-native architecture adoption and integrated Azure services with Dynamics 365 and Power Platform

2. Solution Architect

   • Defined end-to-end solution architecture for enterprise-grade Customer [redacted] solutions leveraging Dynamics 365, Omnichannel, and AI-powered capabilities
   • Architected and governed integrations between Dynamics 365, ERP systems, and third-party applications with governance and compliance frameworks
   • Established enterprise ALM and DevOps practices, designed advanced case [redacted] solutions, and architected Dataverse including table design and security models
   • Architected Dynamics 365 Customer [redacted] solutions supporting 10,000+ users and led successful migrations from legacy CRM platforms

3. Solutions Architect

   • Led design and implementation of enterprise-scale Microsoft Dynamics 365 Customer [redacted] and Power Platform solutions
   • Defined solution architecture standards, governance frameworks, and security models for Omnichannel Customer [redacted] with routing and chatbot configurations
   • Established Application Lifecycle [redacted] strategies using Azure DevOps and led implementation of AI-powered customer [redacted] solutions
   • Mentored developers and functional consultants on Dynamics 365 architecture and conducted architecture and code reviews

4. Microsoft Dynamics 365 Developer

   • Designed, developed, and customized solutions within Dynamics 365 Customer [redacted] and Dataverse environments across the full SDLC
   • Developed custom plugins, workflows, business process flows, Model-Driven Apps, and Power Automate cloud flows for case [redacted] and notifications
   • Built custom integrations between Dynamics 365 and external applications using REST APIs and Azure Functions with FetchXML and OData optimization
   • Configured Omnichannel for Customer [redacted] including workstreams, routing rules, and developed Power BI reports and dashboards

5. Lead .NET Developer

   • Led a team of .NET developers in designing and delivering enterprise-level Dynamics CRM/D365 Customer [redacted] solutions with technical mentorship and code reviews
   • Architected end-to-end CRM solutions including plugins, custom workflows, and integrations; directed integration efforts with external systems using REST/SOAP web services
   • Established and maintained CI/CD pipelines, managed solution deployment across multiple environments, and led performance tuning and optimization initiatives
   • Defined and enforced security architecture including role-based access control, drove adoption of coding standards and automated testing practices

6. Junior .NET Developer

   • Designed and developed enterprise-level customizations using C#, ASP.NET, and Dynamics CRM/D365 Customer [redacted] framework across the SDLC
   • Built and consumed RESTful APIs and web services for integration between D365 CRM and external systems; developed scalable plugins and workflow assemblies
   • Developed CI/CD pipelines using Jenkins for automated build and deployment; optimized application performance through database query improvements and caching
   • Collaborated with cross-functional teams in Agile/Scrum environments including sprint planning, code reviews, and retrospectives

Skills