Software Developer

Summary

An experienced Dynamics 365 and Power Platform specialist with 3+ years of hands-on expertise in configuring, customising, and extending CRM solutions across financial services, housing, and enterprise environments. Proficient across both low-code (Power Apps, Power Automate, model-driven apps) and pro-code development (C#, JavaScript, plugins), with strong capability in data modelling, ALM, CI/CD pipeline management, and solution governance.

Experience areas

1. Software Developer

   • Designed and delivered functional Dynamics 365 solutions across housing management, translating business requirements into scalable model-driven apps, forms, business rules, and process flows on Dataverse.
   • Architected Dataverse data models including entity relationships, security roles, and permission structures; resolved complex CRM defects in form scripting logic, field validation, and Power Automate flows across multiple environments.
   • Developed C# plugins, custom workflow assemblies, and PCF controls to extend Dynamics 365 functionality; integrated third-party systems via custom connectors and APIs.
   • Managed full ALM lifecycle and solution management via Azure DevOps Pipelines and Repos, implementing CI/CD pipelines and structured deployment governance across environments.

2. Business Designer

   • Designed and delivered enterprise Dynamics 365 and canvas app solutions for customer resolution workflows within a regulated financial services environment, producing wireframes and screen designs to align stakeholder expectations.
   • Built model-driven apps with business process flows, custom form layouts, views, and dashboards; designed interactive Power BI dashboards embedded within Dynamics 365 for operational KPIs.
   • Applied UX design principles including user journey mapping, persona-based design, and accessibility considerations to deliver intuitive applications for large agent user bases.
   • Implemented canvas app delegation strategies and optimised data queries for performance; built Power Automate flows to automate approval workflows and CRM data processes.

3. Dynamics 365 / Power Apps Consultant

   • Configured and customised Dynamics 365 CRM solutions across multiple enterprise client deployments, including Sales (lead and opportunity management, pipelines, quote-to-order), Customer Service (case management, SLAs, queues, routing), and Marketing (customer journeys, segmentation, campaigns).
   • Designed and built canvas apps and model-driven apps with tailored site maps, forms, views, and dashboards; designed CRM data models with Dataverse security roles aligned to governance requirements.
   • Developed integrations between Dynamics 365 and external systems using custom connectors and Azure services; managed CI/CD pipelines using Azure DevOps for version-controlled solution deployments.
   • Conducted UAT and gap analysis to validate CRM solutions against business requirements, reducing post-release rework across multiple client environments.

Skills