Senior Software Engineer & CRM Architect

Summary

An experienced Senior CRM architect and software engineer with 14+ years in enterprise system design and delivery. Specialized in Dynamics 365 CE, Power Platform, Dataverse, and cloud-native business applications across financial services and public-sector domains. Expert in solution architecture, integration design, full-stack development, and ALM/CI-CD practices.

Experience areas

1. Senior Software Engineer & CRM Architect

   • Architected and delivered enterprise Dynamics 365 CE and Power Platform solutions for financial services operations, including Dataverse data models, Power Apps experiences, and Power Automate workflows
   • Led integration efforts connecting CRM systems with Loan Origination Systems and third-party platforms, designing custom plugins and REST APIs
   • Optimized audit and storage infrastructure, reducing cloud storage costs while maintaining business visibility and regulatory compliance
   • Established ALM and CI/CD practices using Azure DevOps across development, testing, release, and deployment pipelines
   • Mentored development teams on technical design, code quality, and release delivery excellence

2. Software Engineer / Dynamics CRM Consultant

   • Delivered Dynamics CRM, .NET, and web application solutions across banking, agriculture, education, government, and enterprise sectors
   • Designed and built reusable frameworks for CRM customization, business process automation, and legacy system replacement
   • Developed custom plugins, workflows, integrations, and APIs supporting complex business workflows and data-driven applications
   • Led solution design, planning, and product release strategy across multiple client engagements

3. Software Engineer

   • Extended Microsoft Dynamics CRM functionality for employee payroll process management
   • Designed and implemented adapter to automate support case generation from fax communications

Skills