Senior Microsoft Dynamics 365 / Power Platform Developer

Summary

A senior Microsoft Dynamics 365 and Power Platform developer with 5+ years of experience delivering enterprise solutions across fintech, banking, and operations. Specialized in building Power Apps, automating workflows with Power Automate, implementing Dataverse governance, and integrating Azure services, with a proven track record of reducing manual effort and accelerating operational efficiency.

Experience areas

1. Senior Microsoft Dynamics 365 / Power Platform Developer

   • Built centralized Power Apps and Model-Driven applications consolidating disconnected workflows across 12+ business teams, with intelligent routing logic that eliminated 26% of manual ticket-handling effort
   • Deployed Copilot Studio agent integrated with Dataverse for case self-service, reducing manual triage volume by 35% and enabling 24/7 resolution capability
   • Implemented AI Builder document classification in Power Automate flows, improving operational request routing efficiency by 40%
   • Orchestrated secure data syncs between Dynamics 365 and external systems via Azure Functions and API Management with OAuth 2.0, decoupling long-running processes from the CRM UI
   • Streamlined CI/CD with Azure DevOps Pipelines and Power Platform CLI, saving 6 hours weekly and reducing environment drift
   • Developed Power BI dashboards for compliance and operational reporting across 50K+ monthly transaction records

2. Microsoft Dynamics 365 Developer

   • Architected Dynamics 365 Customer Service workflow configurations reducing manual case reassignment activities by 23% and improving resolution predictability for regulated workflows
   • Streamlined compliance workflows using Power Automate and Dataverse, reducing document review turnaround from 5 to 2 business days (60% improvement)
   • Deployed Copilot Studio virtual agents integrated with Dynamics 365 for seamless live-agent handoff, reducing call volume by 20%
   • Applied AI Builder to classify incoming documents within Power Automate flows, reducing compliance triage time by 45%
   • Migrated customer records using enterprise integration tools and REST/SOAP payload binding, eliminating duplicate records across operational datasets
   • Implemented regulated ALM using managed solutions and Solution Packager, saving 5 hours weekly while ensuring auditable deployment paths

3. Associate Power Platform Developer

   • Designed and deployed Canvas Power Apps to digitize partner onboarding, retiring legacy spreadsheet-based forms and establishing centralized visibility into application status
   • Automated delivery escalation and order exception workflows using Power Automate and Dataverse, reducing issue routing time by 31%
   • Built Canvas Apps with responsive, mobile-first layouts and offline capabilities for field operations teams
   • Automated procurement and approval workflows, cutting turnaround from 3 to 1 business day
   • Created Power BI dashboards tracking onboarding, aging, and operational metrics across 8,000+ monthly support activities
   • Maintained app deployments using Power Platform solutions and environment variables, saving 4 hours weekly during release cycles

Skills