[redacted] Process Improvement Analyst Intern

Summary

An early-career technology management professional with 15 months of experience in process improvement, master data management, and enterprise systems configuration. Demonstrates strong analytical and technical capabilities across requirements gathering, process optimization, and system integration, with proficiency in Microsoft Dynamics 365, cloud platforms, and CPQ tools.

Experience areas

1. [redacted] Process Improvement Analyst Intern

   • Led a parts lifecycle optimization project using root-cause analysis and process redesign, projected to reduce errors by 40–50% and save 10–15 hours weekly through validation controls
   • Administered end-to-end product master data lifecycle in a cloud ERP platform, publishing catalogues for quoting and online sales
   • Configured pricing rules and tariff-based logic in a CPQ system for parent-child product configurations, collaborating with sales and operations teams
   • Executed quarterly vendor pricing updates across 500–1,000 SKUs in a 10,000+ part catalogue, applying discounts and currency conversions across multiple systems
   • Processed 10–15 part requests daily through an agile project management platform, writing epics, user stories, and test cases

2. IT Intern

   • Built an ISP performance scorecard covering connectivity, hardware, speed, and cost across multiple locations, enabling leadership to terminate underperforming vendor contracts
   • Delivered hardware and software support across distributed office and franchise locations, including OS upgrades for legacy point-of-sale systems
   • Coordinated vendor sessions to reactivate an unused in-store service subscription, recovering value on existing spending
   • Conducted cybersecurity awareness training for nearly 100 employees, focusing on phishing recognition and risk mitigation
   • Authored the organization's first IT intern onboarding guide and launched a bi-weekly department newsletter

3. Sales Specialist

   • Managed B2B accounts for laboratory, academic, and healthcare facilities globally through consultative selling and outbound prospecting
   • Built customized quotes for specialized labelling products, tailoring specifications and pricing to client needs
   • Supported major institutional proposals, including seven-figure deal development with senior sales leadership
   • Designed an automated win-back campaign for inactive accounts using CRM segmentation and personalized follow-up sequences

Skills