Microsoft Power Platform Developer

Summary

An experienced 365 and Power Platform developer with hands-on expertise in business process automation, workflow design, and CRM customisation. Skilled at translating business requirements into automated approval processes, Power Automate workflows, and Dataverse data models, with proficiency in C# plugin development and technical problem-solving.

Experience areas

1. Microsoft 365 Technical Consultant

   • Automated financial claim processing and approvals, eliminating manual record creation and establishing structured approval and escalation workflows
   • Improved process consistency by automating case progression and routing across multiple ticket types with business rules, increasing traceability and satisfaction
   • Enhanced financial tracking by introducing source-linked records and automated updates across multiple source documents, improving transparency across business processes
   • Reduced repetitive data entry and improved record accuracy through multi-field automation across multiple business processes

2. MS CRM Intern & Trainee

   • Designed and configured model-driven applications with custom entities, views, business rules, and ribbon commands to support internal workflows
   • Automated operational processes using workflow tools and business process flows, reducing manual activities and standardising execution
   • Structured and managed data models including tables, relationships, and security roles to ensure secure, scalable access
   • Developed and maintained reusable JavaScript components and contributed to plugin development for consistency across modules

Skills