365 CE Analyst

Summary

An experienced CRM and ERP analyst with expertise in [redacted] 365, Power Platform, and SAP systems. Brings a proven track record spanning banking, [redacted], and enterprise transformation, with strong capabilities in business process mapping, requirements gathering, data migration, and stakeholder management across multicultural environments.

Experience areas

1. [redacted] 365 CE Analyst

   • Developed role-based dashboards and tailored views using the Power Platform, reducing decision-making and issue-resolution cycle times by 35%
   • Improved data accuracy by 30% through harmonized business rules and standardized workflows in issue tracking, risk management, and case management processes

2. Independent Market Analyst

   • Conducted market and competitive research using structured data analysis and decision-making frameworks to support strategic planning
   • Identified automation and system optimization opportunities aligned with CRM and ERP initiatives
   • Translated complex quantitative and qualitative data into actionable insights supporting digital transformation programs

3. SAP Business Analyst

   • Led data migration, cleansing, and master data governance activities across supply chain and sales domains
   • Monitored Order-to-Cash processes including pricing, billing, and system integrations across interconnected ERP systems
   • Reduced supplier replenishment lead times by 25% through improved demand planning and system-driven reorder logic
   • Improved warehouse space utilization by 20% via accurate master data and stock optimization, and cut manual inventory processing by 40%

4. Business & Project Analyst / Planning Analyst / Process Analyst

   • Planned and executed large-scale, nationwide infrastructure deployment programs, aligning IT operations and business strategy across multiple regions
   • Defined end-to-end business processes, workflows, and functional requirements for system rollouts and process automation initiatives
   • Managed cross-functional internal and external teams using Agile methodologies to control scope, timelines, and budgets
   • Improved service delivery metrics by 20% through vendor negotiations, SLA definition, and performance monitoring

Skills