Dynamics 365 CRM Administrator | Power Platform Specialist

Summary

Power Platform and Dynamics 365 specialist with hands-on expertise in designing and configuring business applications using Microsoft cloud technologies. Demonstrates strong capabilities in CRM administration, workflow automation, data analysis, and business process optimization. Combines technical skills in C#, JavaScript, and SQL with analytical strengths in translating business requirements into practical solutions.

Experience areas

1. Power Platform & Dynamics 365 Specialist

   • Designed and implemented custom Dataverse tables with relational data models
   • Automated business processes using Power Automate and developed Dynamics 365 plugins
   • Configured security roles, forms, views, dashboards, and charts for optimized user experience
   • Built customer self-service portal using Power Pages and document generation processes

2. Data Analyst

   • Performed data analysis, cleaning, and transformation using SQL, Excel, and Power BI
   • Created dashboards and reports to support business insights and decision-making

3. Analytics Dashboard Developer

   • Built interactive Power BI dashboards with KPI tracking and DAX measures
   • Designed reports with advanced filtering, slicers, and drill-down functionality

4. CRM & Sales Operations Specialist

   • Managed CRM system and business data including customer records and sales processes
   • Analyzed customer and sales data to support strategic business decisions
   • Improved CRM workflows and optimized business processes for operational efficiency
   • Created and maintained web properties using web development technologies

Skills