Microsoft Dynamics CRM Developer

Summary

An experienced Microsoft Dynamics 365 and Power Platform developer with expertise in designing and deploying end-to-end solutions across Sales, Marketing, Field Service, and Customer Service modules. Proficient in building responsive Power Pages portals, Model-Driven and Canvas applications, and AI-driven Copilot agents, with strong capabilities in Dataverse modeling, Power Automate automation, Power BI reporting, and cloud integration via Azure services. Demonstrates full-stack ownership from requirements through production deployment.

Experience areas

1. Microsoft Dynamics CRM Developer

   • Led greenfield rental management solution implementation, designing fully responsive Power Pages portal with custom Dataverse tables and role-based security models
   • Developed Model-Driven and Canvas applications for internal teams and field operations; built Copilot Studio agents integrated with customer portals
   • Implemented end-to-end integration between Dynamics 365, Business Central, and third-party identity and payment APIs via Azure Functions and REST services
   • Deployed real-time Power BI dashboards and automated business workflows; managed solution promotion through CI/CD pipelines

2. Microsoft Dynamics CRM Developer

   • Customized Dynamics 365 Sales and Field Service modules with responsive front-end development (JavaScript, HTML, CSS, Bootstrap) and user-centric Power Portal design
   • Built RESTful APIs to extend CRM capabilities; created dynamic Power BI dashboards and streamlined case management and self-service workflows
   • Applied SDLC and Agile methodologies; integrated Dynamics 365 with Azure identity services; led UAT cycles and knowledge base creation

3. Microsoft Dynamics CRM Developer

   • Customized Dynamics 365 Sales module and implemented dynamic CRM enhancements across Sales, Marketing, and ERP integration scenarios
   • Developed and deployed custom C# and .NET solutions, Power Apps for workflow automation, and Power BI reports; built responsive UI with HTML5, CSS3, jQuery, and Bootstrap
   • Designed and maintained security models; leveraged Power Automate for complex process automation; integrated ERP, CRM, and e-commerce platforms

Skills

Certifications

• Microsoft PL-200 (Power Platform Functional Consultant)