Microsoft Dynamics 365 CRM Developer

Summary

An experienced Microsoft Dynamics 365 CRM and Power Platform developer with a track record of designing, building, and deploying canvas and model-driven Power Apps, Power Automate workflows, Dataverse solutions, and enterprise integrations. Skilled in stakeholder collaboration, application lifecycle management, testing, and delivery of secure, role-based solutions that digitize workflows and replace manual processes. Microsoft Certified Power Platform Developer Associate.

Experience areas

1. Microsoft Dynamics 365 CRM Developer

   • Designed, developed, and supported integrated CRM and Power Platform solutions, including Dataverse configuration, Power Apps, Power Automate workflows, and Copilot Studio agents
   • Built custom C# plug-ins, JavaScript form customizations, web resources, FetchXML queries, and Dataverse Web API integrations to extend platform capabilities
   • Configured CRM components including tables, relationships, forms, views, dashboards, business process flows, and role-based security controls
   • Reduced internal request-processing time by approximately 50% and improved application responsiveness by approximately 25%

2. Microsoft Dynamics 365 CRM Developer

   • Designed and implemented integrated CRM solutions using Dynamics 365 (Sales, Customer Service, Field Service), Dataverse, Power Apps, Power Automate, and Power Pages
   • Developed C# plug-ins, custom workflow activities, and Dataverse Web API integrations; created Power Pages portals and Power Automate workflows
   • Configured CRM tables, relationships, forms, dashboards, business rules, duplicate-detection rules, and security roles
   • Reduced user-input errors by approximately 40% and post-release defects by about 15%

3. Power Platform Developer

   • Designed and developed Microsoft Power Platform solutions (Canvas Apps, Model-Driven Apps, Power Automate, Dataverse) in collaboration with cross-functional stakeholders
   • Built Power Automate workflows for approvals, notifications, escalations, and exception handling; created Dataverse schemas with tables, relationships, business rules, and security configurations
   • Integrated Power Platform applications with SharePoint Online, Microsoft Teams, REST APIs, and approved connectors; applied Power Fx formulas and reusable components
   • Replaced Excel and email-based asset tracking with a digital asset-management solution; migrated legacy on-premises systems to the Dynamics 365 cloud environment with zero critical data loss

4. Power Apps Consultant

   • Delivered Power Apps and Dynamics 365 CRM solutions across enterprise sales, customer service, finance, and operations teams
   • Developed Canvas and Model-Driven Apps that integrated Dynamics 365, Dataverse, SharePoint Online, and Power Automate
   • Designed Dataverse schemas including tables, columns, relationships, business rules, forms, views, dashboards, and security roles
   • Built Power Automate workflows for approvals and service requests; created Power BI reports and dashboards using Power Query and DAX; developed integrations with REST APIs and third-party systems using custom connectors and OAuth 2.0 authentication

Skills

Certifications

• Microsoft Certified: Power Platform Developer Associate