Microsoft Dynamics 365 CRM / CE Developer

Summary

An experienced Microsoft Dynamics 365 CRM/CE developer with 5+ years of expertise in designing, developing and implementing enterprise customer engagement solutions. Proficient in full-stack CRM customization, cloud integration, and Power Platform tools, with demonstrated success across banking and financial services sectors.

Experience areas

1. Microsoft Dynamics 365 CRM / CE Developer

   • Developed and delivered enterprise Dynamics 365 Customer Engagement solutions focused on enhancing customer relationship management and digital banking operations
   • Designed and implemented CRM customizations, Azure-based integrations and Power Platform solutions
   • Improved operational efficiency and system reliability through application lifecycle management practices

2. Microsoft Dynamics 365 CRM / CE Developer

   • Enhanced CRM applications supporting customer onboarding, payment processing and service operations in the banking and financial services sector
   • Developed plugin solutions, workflow automation and system integrations to streamline business processes
   • Delivered reporting solutions and production support to improve operational efficiency

3. Microsoft Dynamics CRM Developer

   • Contributed to development and support of Dynamics CRM solutions for customer relationship management operations
   • Performed CRM configuration, customization, plugin development and reporting across Sales and Customer Service modules
   • Supported data migration, testing and production application support activities

Skills