Microsoft D365 Senior Support Engineer

Summary

An experienced ERP professional with 8+ years of global enterprise support expertise, specialising in Microsoft Dynamics 365 Finance & Operations and SAP ERP. Demonstrates strong capabilities in functional analysis, root cause investigation, configuration, testing, and release management across finance and supply chain domains. Proven track record supporting critical business processes and driving application stability in multi-tenant environments.

Experience areas

1. Senior Support Engineer – Microsoft Dynamics 365 Finance & Operations

   • Provided end-to-end functional and technical support across enterprise finance and supply chain processes including General Ledger, Accounts Payable, Accounts Receivable, Procurement, and Inventory
   • Analysed complex business and system issues through structured root-cause analysis, delivering sustainable functional solutions
   • Supported 80+ organisations through go-live and transition into ongoing support operations
   • Led data migration activities from legacy systems and managed security roles and user access administration
   • Contributed to ERP releases, enhancements, and environment management activities

2. Support Engineer – SAP ERP

   • Delivered functional and application support for SAP modules covering finance, procurement, accounts payable, and business operations across global user base
   • Investigated and resolved system issues related to master data, invoice processing, purchase orders, and financial transactions
   • Managed incident triage, problem investigation, and service request resolution adhering to service-level agreements
   • Supported user acceptance testing, conducted data validation and reconciliations, and facilitated production deployments
   • Created functional documentation, training materials, and knowledge base articles for end-user reference

3. Support Analyst – SAP ERP & Application Support

   • Delivered first and second-line support for SAP applications supporting procurement and accounts payable processes
   • Diagnosed and resolved ERP incidents across procurement, finance, and operations teams within service-level agreement targets
   • Supported month-end processing activities, financial reconciliation procedures, and vendor management workflows
   • Identified process gaps and system improvement opportunities in collaboration with business stakeholders
   • Investigated data inconsistencies and coordinated with technical teams for root cause resolution

Skills