IT Product Manager – Risk & Finance

Summary

An experienced IT product and service leader with 10+ years spanning ERP implementation, post-go-live optimization, M&A integration, and AI-enabled workflow automation. Deep expertise in Microsoft Dynamics 365 Finance & Operations, Power Platform, and enterprise systems governance, with a proven track record of owning complex application portfolios, driving cross-functional delivery, and aligning technology to measurable business outcomes.

Experience areas

1. IT Product Manager – Risk & Finance

   • Owned Microsoft Dynamics 365 F&O product roadmap and enhancement backlog across finance and operations stakeholders, defining epics, user stories, and acceptance criteria for cross-functional delivery teams
   • Led end-to-end ERP integration for multiple acquired business units, managing solution design, data migration, stakeholder readiness, and go-live execution to harmonize platforms across merged organizations
   • Architected and delivered an Accounts Receivable Automation solution using Power Platform (Power Automate + AI Builder), enabling intelligent workflows that reduced manual finance processing and improved cycle time
   • Delivered Cash Flow Forecasting capability and custom domain-specific module enhancements, defining pre-launch KPIs, monitoring post-release adoption, and iterating based on stakeholder feedback

2. IT Service Desk & Master Data Management Manager

   • Built and led a cross-functional IT team of 5+ FTE managing enterprise platform operations, master data governance, and ITSM process maturity across Microsoft Dynamics 365 and integrated systems
   • Governed Master Data Management processes across the ERP platform and integrated systems, ensuring data integrity as the foundation for reliable analytics and reporting
   • Established ITIL-aligned change, incident, and request management processes with KPI-driven reporting to reduce MTTR, improve SLA visibility, and enable data-driven prioritization of platform improvements
   • Owned IT Onboarding, Offboarding, Device Management, and Access Management operations, ensuring secure and operationally consistent environments at enterprise scale

3. Business Analyst Consultant – ServiceNow HR Onboarding

   • Led requirements gathering, user story authoring, process flow design, and gap analysis for a global ServiceNow HR Onboarding deployment across enterprise business units
   • Coordinated UAT and defect management with cross-functional stakeholders and presented product demonstrations to executive leadership
   • Developed role-based training materials and adoption strategies to drive post-launch user engagement across the global enterprise

4. Global Process Owner – Incident Management | Change Manager | Developer

   • Owned global Incident Management process governance across a large multinational enterprise, establishing standards for response, escalation, and resolution workflows to drive cross-regional consistency
   • Led Change Management governance by coordinating cross-functional IT release sequencing, managing approval workflows, and ensuring compliant, controlled delivery across a complex global environment
   • Developed KPI frameworks and analytics reporting to measure process performance and surface data-driven improvement recommendations to senior IT leadership
   • Advanced through multiple IT career roles including Change Manager, Developer, Automated Testing Coordinator, and Support Analyst, demonstrating breadth across ITSM and application delivery domains

Skills