Functional Consultant

Summary

An experienced ERP functional consultant specialising in Microsoft Dynamics 365 Finance & Operations implementation and support. Demonstrates deep expertise in procurement, inventory, warehouse management, and master planning configuration, with a strong track record of requirements gathering, functional design documentation, and end-user training. Skilled in translating complex business processes into system solutions and supporting UAT and go-live activities across multiple implementations.

Experience areas

1. Functional Consultant

   • Configured Dynamics 365 Finance & Operations Landed Cost, Procurement & Sourcing, and Master Planning to support end-to-end supply chain processes
   • Led client workshops to gather requirements and authored Functional Design Documents aligned with business needs
   • Designed and configured custom reports to provide stakeholders with operational insights for decision-making
   • Supported UAT and validation activities for multiple modules to ensure solutions met client requirements pre-go-live

2. Business Analyst III

   • Supported four successful go-live UATs and delivered end-user training to drive business system adoption
   • Led requirements gathering during Agile sprints and translated stakeholder needs into functional documentation and process flowcharts
   • Developed Tableau dashboards and SQL queries to support data-driven decision-making and improve operational visibility
   • Coordinated ERP customization efforts with development teams, performed end-to-end testing, and documented deviations

3. Functional Consultant

   • Configured Dynamics 365 Finance & Operations across Procurement & Sourcing, Sales & Marketing, Inventory, Product Information Management, Master Planning, Warehouse, and Transportation Management modules
   • Created process-flow and swim-lane diagrams to document migration from legacy systems and clarify workflows for implementation teams
   • Gathered requirements, acted as liaison between client stakeholders and technical teams, and prepared Functional Design Documents and user manuals
   • Investigated sales and purchase order discrepancies using T-SQL and quality-control checks to improve billing and vendor-payment accuracy

4. Functional Consultant

   • Supported requirements gathering through Agile workshops and SQL analysis for ERP implementation projects
   • Created process flowcharts and Functional Design Specifications to clarify workflows and system interactions
   • Designed and executed data integration test scenarios using the Data Management Framework to identify validation issues
   • Performed UAT and collaborated with developers on ERP and D365 field mapping to support data migration

5. Functional Consultant

   • Supported Dynamics 365 Finance & Operations system operations and investigated issues to maintain stability and performance
   • Configured and tested Procurement & Sourcing, Sales & Marketing, Inventory Management, and Product Information Management workflows
   • Created product and product master records, and investigated product-variant issues to improve data accuracy
   • Trained key users and end users on system security procedures and supported user-access management

6. Quality Engineer, Failure Analysis

   • Defined functional scope for MS Axapta/Dynamics AX and Dynamics 365 Finance & Operations to support quality-control requirements
   • Investigated ERP and operational issues using T-SQL and Lean Six Sigma methods in collaboration with cross-functional teams
   • Designed and delivered metrics, reports, and dashboards to support operational decision-making and process improvement
   • Developed a test protocol that enabled evaluation and remapping of significant inventory value, and created SOPs for scrap recovery processes

7. Technical Trainer, New Product Introduction

   • Designed and delivered technical training for new product launches using Lean Six Sigma and Dynamics AX ERP expertise
   • Created root-cause reports, work instructions, job aids, and quality alerts to support process consistency and compliance documentation
   • Developed Tableau dashboards and analysed runtime data to help leadership evaluate product performance
   • Supported production and pilot programs for new model launches across multiple sites and trained new hires

Skills