Functional Consultant

Summary

An experienced IT professional with 10 years of expertise in enterprise resource planning systems and retail operations. Currently a functional consultant specializing in Microsoft Dynamics 365 and legacy ERP implementations, with strong capabilities in system configuration, testing, and go-live support across multiple retail verticals and geographies.

Experience areas

1. Functional Consultant

   • Configured and deployed Microsoft Dynamics 365 F&O and AX 2012 R3 for retail operations including CPOS, MPOS, and EPOS systems
   • Prepared and demonstrated solution instances to clients; created proposal and solution documentation
   • Conducted fit-gap analysis on legacy systems; collaborated with implementation teams on customizations
   • Performed comprehensive testing of retail functionalities and prepared functional requirements documentation

2. Functional Consultant

   • Supported implementation and testing of Microsoft Dynamics 365 F&O and AX 2012 R3 across retail verticals (grocery, electronics, sports)
   • Managed supply chain processes and backend retail operations including store creation and POS configuration
   • Created test cases and training documentation; provided go-live and post-implementation support
   • Performed troubleshooting and user training for point-of-sale systems

3. Retail Functional Consultant

   • Delivered implementation and support for Microsoft Dynamics 365 F&O and AX 2012 R3 across fashion, toy, and airport retail operations in multiple countries
   • Prepared functional requirement documents and fit-gap analysis; designed and executed test cases
   • Developed training materials and conducted user training for retail modules
   • Managed go-live and post-go-live support with backend operations oversight

4. Retail Functional Consultant

   • Implemented and supported Microsoft Dynamics 365 F&O and AX 2012 R3 retail modules across fashion and toy industry projects in international markets
   • Executed fit-gap analysis, test case preparation, and customization testing
   • Coordinated go-live activities and post-implementation support; performed POS installation and troubleshooting
   • Prepared comprehensive training and documentation for end users and support teams

5. Lead

   • Conducted fit-gap analysis and business requirements analysis through comprehensive system evaluation
   • Performed problem analysis, root-cause determination, and scope definition aligned with system capabilities
   • Prepared test cases and oversaw customization testing; led training material development

Skills

Certifications

• Six Sigma Green Belt