ERP Project Manager - MS D365 F&O

Summary

An experienced ERP programme manager with 10+ years of Microsoft [redacted] 365 Finance & Operations implementation expertise across healthcare, pharmaceuticals, fast-moving consumer goods, cosmetics, and [redacted] sectors. Proven track record leading complex, multi-entity deployments with strong functional knowledge across finance, supply chain management, manufacturing, and commerce. Combines deep technical ERP expertise with executive stakeholder engagement and consistent delivery of on-time go-lives, complemented by [redacted] strategy credentials.

Experience areas

1. ERP Project Manager - MS D365 F&O

   • Leading full-cycle D365 F&O implementation across 12 legal entities in a healthcare group with cross-functional delivery team governance
   • Directing fit-gap analysis, [redacted] design, data migration planning, and integration activities across Finance, SCM, and operational modules
   • Championing best-practice, out-of-the-box configurations to reduce customization risk and improve system maintainability
   • Serving as primary liaison to executive sponsors for informed decision-making and stakeholder alignment

2. [redacted] Systems Consultant - MS D365 F&O

   • Owned D365 F&O delivery across 5 legal entities for a 140-user [redacted] and [redacted] group, leading a team of 6 across Finance, SCM, Process Manufacturing, and Store Commerce
   • Spearheaded company's first D365 Commerce and e-commerce implementation, designing end-to-end [redacted] architecture through go-live stabilization
   • Delivered regulatory e-invoicing integration ensuring full compliance ahead of mandate deadlines
   • Led 6 external platform integrations, expanding omni-channel payment and loyalty capabilities

3. D365 F&O [redacted] Systems Analyst

   • Delivered BSA function across a 5-entity, 100+ user D365 F&O environment within a 5-person team
   • Facilitated stakeholder workshops to elicit, validate, and document [redacted] requirements into actionable functional specifications
   • Identified process and system gaps through rigorous analysis, contributing to [redacted] improvements
   • Delivered end-user training and post-deployment support, improving adoption rates through go-live

4. D365 F&O SCM Senior Functional Consultant

   • Implemented D365 F&O SCM modules including Inventory Management, Sales & Marketing, Production Control, Quality Management, and Master Planning for pharmaceutical clients with 400+ users
   • Delivered [redacted] demonstrations, UAT support, and user training contributing to successful go-live readiness
   • Led quality management customization to meet regulated-environment compliance requirements

5. Professional Service Consultant

   • Managed service delivery commitments for existing Microsoft [redacted] clients
   • Acted as pre-sales advisor, aligning client requirements with platform capabilities and shaping [redacted] proposals

6. MS [redacted] AX Functional Consultant

   • Supported ERP implementation across Finance, Supply Chain, and Process Manufacturing
   • Provided first-line end-user support to sustain operational continuity

7. [redacted] AX Functional Consultant

   • Supported [redacted] AX implementation activities and first-line functional support
   • Collaborated with developers on customizations and reporting

8. Junior ERP Consultant

   • Prepared master data and implementation documentation
   • Supported senior consultants through project delivery cycles

Skills