Deputy Manager – [redacted] Analyst & Product

Summary

An experienced Techno functional Analyst with 2+ years in enterprise digital transformation and requirements management. Demonstrated expertise in building and delivering proprietary enterprise CRM platforms, process optimization, and cross-functional stakeholder management. Proficient in requirements elicitation, gap analysis, and Agile delivery across B2B and B2C contexts.

Experience areas

1. Deputy Manager – [redacted] Analyst & Product

   • Owned, Built and delivered proprietary enterprise CRM platform, reducing sales lifecycle man-days by 60% and licensing costs by 40%
   • Led end-to-end requirements lifecycle including ASIS/TOBE gap analysis, stakeholder interviews, and BRD documentation
   • Designed and delivered UAT and training programs for 650+ users with seamless adoption
   • Designed and deployed vendor management system reducing overspending by 70%
   • Promoted three times within 10 months; awarded Technology and Data Impact recognition by group leadership

2. Data Analytics Intern

   • Automated reporting workflows, transitioning the organization from manual practices and improving stakeholder data accessibility

3. Data Analyst Intern

   • Built stakeholder dashboards analyzing performance outliers; identified and eliminated 14.84% redundant data, improving analysis reliability

4. Student Coordinator

   • Led cross-functional coordination for major university events and industry engagement programs
   • Managed volunteer teams and moderated industry-academia collaborative workshops

Skills