D365 CRM Technology Solution Assistant Manager

Summary

An experienced Microsoft Dynamics 365 CE Functional Consultant and Assistant Manager with nearly 4 years' expertise delivering enterprise CRM and Power Platform solutions across multiple sectors including banking, public sector, professional services, retail and waste management. Demonstrates strong capability in D365 Sales, Customer Service, Customer Insights, Dataverse, and Power Platform technologies, with proven leadership in managing complex functional workstreams from requirements through deployment.

Experience areas

1. D365 CRM Technology Solution Assistant Manager

   • Led functional delivery across 4 concurrent enterprise D365 CE and Power Platform programmes spanning 5 sectors, coordinating multidisciplinary teams of up to ~30 members across requirements, design, configuration, testing, migration and deployment
   • Designed and configured solutions across D365 Sales, Customer Service, Customer Insights - Journeys, Dataverse, Model-Driven Power Apps and Power Automate
   • Led and facilitated 15+ requirements, process-design, solution walkthrough and UAT workshops
   • Mentored 2 junior consultants and contributed to 2 AI-enabled customer engagement initiatives using Copilot Studio

2. D365 CRM Technology Solution Graduate Consultant

   • Delivered D365 CE and Power Platform solutions across 7 enterprise client engagements, managing the full lifecycle from requirements discovery through post-go-live support

Skills

Certifications

• MB-230: Microsoft Customer Service Associate
• PL-200
• PL-900