D365 CE Functional Consultant

Summary

A Microsoft Dynamics 365 CE Functional Consultant with 2 years of experience delivering CRM and Power Platform solutions. Expertise spans requirement gathering, fit-gap analysis, solution design, and configuration of D365 CE modules including Sales, Customer Service, Marketing, and Field Service. Proficient in Power Platform tools, functional documentation, UAT coordination, and end-user training, with strong knowledge of AI and Copilot capabilities.

Experience areas

1. D365 CE Functional Consultant

   • Led workshops, fit-gap analysis, and solution design for D365 CE Model-Driven App implementation with SharePoint integration
   • Configured and customized entities, forms, views, relationships, business rules, business process flows, workflows, dashboards, and reports
   • Prepared functional documentation including BRD, FRD, and user stories; collaborated with technical teams on integrations and automation
   • Delivered UAT, end-user training, post-go-live support, and stakeholder coordination for solution adoption

2. Power Platform Functional Consultant

   • Architected Canvas App using Power Platform with SharePoint integration
   • Led requirement gathering and prepared comprehensive BRD/FRD documentation
   • Designed Power Automate flows for automation and implemented role-based security for access control
   • Executed UAT, supported deployment, and coordinated with cross-functional teams for solution delivery

Skills

Certifications

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)