Dynamics365 Customer Insights Technical Consultant

Dynamics 365 Customer Insights Expert

Location: Portugal or Spain (Remote / Hybrid) Hours: 09:00 - 18:00 Languages: Advanced English (C1) and Spanish

About the Role

Initium Software connects top technical talent with the most challenging and innovative projects on the market. We are strategic partners who believe in real impact through technology. We are not looking for someone who only configures platforms; we are looking for a strategic and technical mind capable of revolutitioning the way global brands interact with their audiences. If you are passionate about automation, advanced segmentation and continuous optimization of multi-channel experiences, this is your place.

Your Mission

As a Dynamics 365 Customer Insights Functional-Technical Consultant, you will lead the design and evolution of the marketing automation infrastructure. Your main challenges will be:

• Lead end-to-end configuration, administration and continuous optimization of Dynamics 365 Customer Insights – Journeys
• Design and orchestrate advanced audience segmentation strategies and automated nurture program flows based on behavioral data
• Maximize multi-channel impact by building efficient campaigns across Email, SMS, Push Notifications and WhatsApp
• Ensure technical excellence and deliverability by controlling channel infrastructure (SPF, DKIM, DMARC configuration) and ensuring processes strictly aligned with GDPR compliance and consent management
• Monitor success through the development of analytical dashboards and key KPIs, collaborating closely with sales, marketing, CRM and data teams

Requirements

Essential (What you need to succeed):

• Solid and proven experience in configuring and exploiting Dynamics 365 Customer Insights – Journeys
• Deep mastery of the customer lifecycle, marketing automation and advanced segmentation
• Solid knowledge of email infrastructure (deliverability concepts, sender reputation, SPF, DKIM, DMARC)
• Experience working with Dataverse and in the secure and efficient management of customer data
• Clear understanding of communication compliance regulations and GDPR
• Languages: Advanced English level (C1 required) and fluent Spanish to communicate with international stakeholders

Desirable:

• Microsoft Certified: Dynamics 365 Customer Insights or Power Platform Functional Consultant Associate certification
• Experience with Dynamics 365 Customer Insights – Data
• Mastery of Power Platform tools (Power Automate, Power BI, Power Apps) or Azure services and APIs
• Experience integrating flows with messaging platforms such as WhatsApp Business
• Enthusiasm for AI-driven personalization and experience working in agile environments
• Passion for learning, sharing ideas and evolving with the team

How We Measure Your Impact

• Monthly achievement of project efficiency objectives
• Alignment and effective execution of the area's strategic plan

Benefits

• Competitive fixed salary according to your technical experience
• Real flexibility: Excellent work arrangement (hybrid/remote) that adapts to your lifestyle
• Culture of autonomy, collaboration and dynamism: An environment where your initiative is valued, your impact is recognized and your growth is supported
• Zero monotony: Challenging projects with cutting-edge technologies alongside a high-performance team that will inspire you to exceed yourself

At Initium we don't just develop technology: we create an environment where people can evolve, add value and leave their mark.

Ready to build the future of digital interaction? If you are looking for a place where your skills have real impact and your curiosity is the engine, we want to meet you. Send us your CV or LinkedIn profile. Apply now and let's talk!