Business Systems IT Manager
DEL REAL LLCThis role has closed and is no longer accepting applications.
Business Systems IT Manager
Classification: Exempt full time
Reports to: Sr. Director of IT
Position Backup: Sr. Director of IT
Purpose
Under the leadership of the Director of Information Technology, the business systems IT manager will play a pivotal role in Del Real Foods' digital transformation. The business systems manager identifies and implements software solutions to optimize business operations and minimize the complexities of operational processes, creates processes and protocols for software systems, troubleshoots problems, and leads the business technology team in designing systems, and collaborates with business partners and other department leaders to ensure that the software solutions align with the company's operational goals and help produce desirable business outcomes.
Duties
- Provide systems management and end-user support for Microsoft Dynamics AX (ERP/WMS)
- Maintain other critical applications such as EDI, QMS, MES, DMS, HCM, etc.
- Implement new technologies such as EPM, CRM, MES that support organizational goals and objectives
- Build and maintain data management and reporting platform with technologies including SQL Server, Azure Data Factory, etc.
- Develop SSRS and Power BI reports. Collect, cleanse, and analyze data to help business leaders make decisions
- Optimize the organization's use of existing technologies such as Power BI, Power Apps, Power Automate, Flow, SharePoint, Copilot, Synapse, etc.
- Analyze, design and implement process improvement changes across different departments
- Provide Root Cause Analysis and recommended resolution
- Communicate fluently and effectively with all levels of business users, technical teams, and management across the organization
- Manage a team of internal systems analysts and external resources
- Maintain user security at the enterprise applications level
- May require evening and weekend work of systems support in response to business needs
- Assist Director of IT in ROI study and budget prioritization of technology implementation
Skills and Abilities Required
- Excellent analytic and communication skills
- Fast learner, problem solver, and team player
- Demonstrated experience in business systems and enterprise applications management
- Strong initiative and willingness to take ownership of tasks and drive them through to completion
- Ability to interact professionally and effectively across all levels of an organization to resolve technical support issues
Education and Experience
- Bachelor's Degree in Computer Information Systems, Management Information Systems, or a related field
- 5 to 8 years IT work experience in enterprise applications implementation and development
- Experience with Microsoft Dynamics AX 2012 ERP and WMS implementation
- Experience in database environments such as Microsoft SQL, MySQL, Oracle, etc.
- Programming experience in languages such as Python, PHP, Visual Studio .Net, ASP.NET, C# / VB, JavaScript, X++ for AX, etc.
About DEL REAL LLC
Del Real Foods manufactures traditionally inspired, branded and private label heat-and-serve Hispanic cuisine products. The company prepares tamales, carnitas, pupusas, salsas, and other specialty items using traditional cooking methods, fresh ingredients, and no preservatives. As the largest tamale manufacturer in the continental U.S., Del Real produces over 70 million tamales annually.